Sales Administrator

Sales Administrator

Job Type: Full Time Permanent

Are you a motivated, customer-focused individual with a knack for administration and sales support? We are looking for a Sales Administrator to join a UK leading manufacturing company! In this role, you will be the key point of contact for customers, colleagues, and suppliers, ensuring smooth operations and exceptional service delivery.

Key Responsibilities as a Sales Administrator:

• Customer Communication: Build and maintain strong relationships with both new and existing customers, ensuring maximum satisfaction and loyalty.
• Sales Order Processing: Efficiently manage the order process from receipt to completion, ensuring accuracy and timeliness.
• Goods Return Processing: Handle customer return requests and ensure returns are processed efficiently and professionally.
• Non-Technical Enquiries: Respond promptly and helpfully to customer inquiries, addressing non-technical issues and providing support as needed.
• System and Database Management: Regularly update company systems and databases to ensure accurate records and smooth order processing.
• Customer Outreach: Actively contact customers to build rapport and ensure customer satisfaction is maintained.
• Admin Support: Assist the department with administrative duties, including placing orders with suppliers and chasing progress to ensure timely delivery.
• Timely Responses: Always respond to requests in a timely and efficient manner, ensuring that customer needs are met promptly.
• Exceptional Service: Maintain high standards of customer service, aiming to exceed customer expectations.
• Continuous Improvement: Follow company procedures while identifying areas for process improvement and efficiency gains.
• Flexibility: Adapt to the evolving needs of the business and take on additional duties as required.

Key Skills and Attributes as a Sales Administrator:

• Customer service skills including email/telephone
• Excellent attention to detail and organisational skills
• Ability to work under pressure and manage multiple tasks
• Proficient in using computer systems such as Office 365
• Customer-focused with a proactive and positive attitude
• Team player with a flexible approach to work
• A keen interest in providing exceptional service and maintaining company standards

• 30 Days Holiday
• Annual Bonuses
• A supportive and friendly team environment
• Opportunities for career progression and development
• Flexible working options available
• Be part of a company that values customer satisfaction and continuous improvement