HR Manager

We are Bionic, and we're on a mission to make life radically easier for small business owners, building a one-stop shop for all their business essentials, and giving them an experience so good that they trust Bionic to sort everything for them, forever.

The role

At Bionic, we’re building something extraordinary - a one-stop shop that makes life radically easier for small business owners. That same energy flows through our workplace: fast-paced, high-impact, and buzzing with innovation. As we continue to grow, we’re looking for a HR Manager who shares our drive and wants to be part of a team that’s doing its best work every day.

The role is based within our Outbound Business, partnering with its leadership team to support business goals, enable success, and help colleagues build their most rewarding careers at Bionic. This role will also assist on group activities and take a lead approach in our ER processes and policy.

As the HR Manager, you’ll work closely with the People & Culture Senior Business Partners to help drive Bionic’s business growth and high-performance culture. You’ll be instrumental in shaping a positive and engaging employee experience, fostering great people management practices, and helping to build a truly great place to work.

You’ll champion best-in-class employee relations through open, transparent, and values-driven HR support. Rooted in Bionic’s values and behaviours, your work will be supported by strong governance, clear policy frameworks, data-informed insights, and digital HR systems that elevate the colleague experience.

Key responsibilities:

• Be a trusted partner to our Outbound Business leaders, building strong, inclusive relationships that drive results.
• Champion a culture of fairness, respect, and high performance across the business.
• Lead on complex employee relations cases
• from performance and absence to grievances and investigations
• always keeping people at the heart.
• Shape smart, people-first HR policies and manager toolkits that make life simpler and clearer.
• Deliver training and coaching that empowers our managers to lead with confidence and compassion.
• Keep us on the right side of employment law with sharp compliance and up-to-date reporting.
• Run ER “surgeries” open, informal drop-ins that help managers stay ahead of challenges.
• Partner with Talent and HR Ops to make sure we’ve got the right people, in the right roles, with the right support.
• Own our people data accuracy in HiBob and turn insights into action.
• Drive inclusive performance and development practices that help every colleague grow.
• Support payroll accuracy, process compliance, and smooth onboarding/offboarding experiences.
• Keep an eye on legislation and trends - and help us stay ahead of the curve.
• Promote wellbeing and psychological safety, managing our Occupational Health process with care.
• Help craft clear, inclusive comms that bring our HR activity to life and keep colleagues informed.

About you

You’ll be a proven HR generalist, with previous experience in a high-growth environment. You’ll also be able to demonstrate:

Essential skills & experience:

• Proven HR generalist with 5+ years’ experience, with a strong ER background.
• Deep knowledge of UK employment law and a track record of managing ER cases with confidence and care.
• Experience translating legal requirements into practical people solutions.
• Excellent communication and stakeholder management skills - you build trust quickly.
• Calm under pressure, solutions-focused, and able to juggle multiple priorities.
• Strong attention to detail and highly organised.
• Comfortable working autonomously, while also being a team player.
• Proficient in Microsoft Office tools and HRIS (ideally HiBob).
• Change management - experience in developing/supporting managers through change.
• Reporting and analytics - understand/produce data reports to track/monitor people metrics.
• Experienced with project management disciplines.

Desirable skills & experience:

• CIPD level 5 or equivalent qualification or experience (MCIPD)
• Experience of working in multi-site matrix organisation

About Bionic Group

Bionic has over 630 people working across four office locations and five businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, Business Comparison – Chester, and Smart – Field based.

We set the highest standards and show up every day to be the best version of ourselves.

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

• Private healthcare cover
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme

• 25 days annual leave (3 to be taken over Christmas shut down period) plus the 8 UK bank holidays, increasing with tenure
• 1 paid family/religious day of leave per year - following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year

• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
• Flexible working options & a hybrid work approach

• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
• Cycle to work scheme

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
• Long service awards