Service Care Solutions - Customer Service Advisor

Work Pattern: Monday - Friday | 09:00am - 17:00pm

Join us in ensuring that every interaction contributes to a positive customer experience and meets our service quality standards.

Key Duties and Responsibilities:

• Address a range of specific and general inquiries from the public, internal departments, and external agencies, aiming for resolution at the first point of contact.
• Process customer payments through multiple channels, including cash and cheque, while maintaining compliance with audit standards.
• Operate various computer systems, including CRM, advanced telephony, and alarms, to facilitate efficient customer interactions.
• Support customer inquiries across multiple channels, including online and text-based platforms.
• Compile statistical data and reports to assist in service evaluation and improvement.
• Actively participate in keeping administrative systems and procedures up to date.
• Report technical faults with equipment to ensure continuous service.
• Provide flexible shift coverage to maintain core service hours as needed.
• Support equalities, data protection, and health and safety policies to uphold customer and data security.

Qualifications and Experience:

• Previous experience in a customer service, call center, or similar environment with a focus on quality customer care.
• Proficiency in computer applications, including CRM systems, word processing, and telephony technology.
• Strong communication, listening, and interpersonal skills with an empathetic and calm demeanor in challenging situations.
• Organizational skills to manage a diverse workload in a fast-paced setting.
• Flexibility to adapt to changing service demands and the ability to work effectively within a team.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk