Customer Service Advisor
- To provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and one-stop shop service.
- To provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service
- To be responsible for answering specific and general enquiries and giving advice to members
resolution at the first point of contact where appropriate or the detailed transfer of unresolved
enquiries.
- Responsible for taking payments via all channels, including responsibility for daily balancing,
compliance with all audit requirements
- To operate all relevant computer and support systems (e.g. Customer Relationship
process the customer enquiry.
- To operate all relevant equipment in order to support and process the customer enquiry.
- To operate all relevant manual systems/processes in order to support and process the
- To support face to face and electronic channel enquiries i.e. Internet, text messaging where
- To collate information, provide statistical data and extracted reports on all services provided
- To actively contribute and seek to continuously improve the service by ensuring that all
to date.
This is a Full time role on a temporary contract basis
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.