Clerical Officer - General Office
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
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Job overview
Are you looking for a role where you can make a real difference every day? Mansfield Community Hospital is seeking a passionate and enthusiastic individual to join our Estates & Facilities team as a Clerical Officer.
As a Clerical Officer, you will play an integral role in the General Office, providing a confidential, friendly, confident, and efficient reception and administration service to patients, members of the public, and colleagues. Your responsibilities will include:
- Offering excellent customer service while following all Trust processes and policies.
- Assisting the Estates PA in providing efficient and effective administrative support.
- Handling various clerical tasks such as photocopying, filing, scheduling meetings using Outlook, and maintaining databases.
- Responding to internal and external telephone inquiries and ensuring accurate message handling or forwarding.
- Managing the daily collection, opening, and date-stamping of incoming mail and dealing with outgoing mail efficiently.
If you are ready to join a dedicated team and make a positive impact, we want to hear from you. Join us in providing exceptional service and support to our patients and colleagues.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Working for our organisation
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.
Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.
Detailed job description and main responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person specification
Knowledge Requirements
Essential criteria- Knowledge of a range of office procedures
- Good communication and interpersonal skills
- Ability to work to strict deadlines
- Ability to maintain office systems and procedures
- Good organisational and office skills
- IT literate with knowledge of Microsoft Office package
Qualifications
Essential criteria- Good standard of general education
- IT skills to RSA II, NVQ 2 or equivalent
- ECDL
- Customer Care
Further Training
Essential criteria- Willingness to undertake relevant training if required
Experience
Essential criteria- Previous clerical experience
- Computer skills including spreadsheets
- NHS experience
- Previous Cash handling experience
Contractual Requirements
Essential criteria- Flexible to travel across sites
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.
Please note that we no longer accept handwritten/paper applications and that the email address given on your application will be used for all correspondence regarding this post.
We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change.
Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.
In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests).This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and the money will then be invoiced to you once you've commenced employment.The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application.
The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.
Please note any genuine job offer letters will only be received if you have applied, interviewed, and received a verbal offer from the appointing manager for a vacancy within Sherwood Forest Hospitals. If you receive a job offer and you are not sure of its authenticity, please report it to the following email [email protected]