Senior Clerical Officer

Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

We are looking for an enthusiastic Senior Clerk to come and join our friendly Admin and Clerical Team in the Rheumatology Department, which forms part of the Musculoskeletal Group within Sheffield Teaching Hospitals NHS Foundation Trust. They will work in admin, overseeing the administration from referral to discharge across the various.

The successful candidate will have a methodical approach to work, be extremely well organised and have a flexible attitude incorporating the Trust PROUD values. With a clear understanding of patient confidentiality as well as a background in an administrative setting this post would ideally suit an individual wanting to further progress their career.

Main duties of the job

To work collaboratively with the clerical and clinical teams to provide an accurate and effective administrative service to the MSK Outpatient Department. The post holder will work with minimal supervision and be expected to work flexibly as part of a multi-disciplinary team providing a wide range of specific administrative duties.

Working for our organisation

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

This vacancy is advertised on a fixed term contract basis for a period of a maximum of 14 months due to maternity leave of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and statutory maternity provisions.

Please also note any secondment must first be agreed with your current line manager.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications / Training

• 5 GCSE or equivalent, to include English Language & Mathematics (4/C grade or above)

• IT qualification e.g. European Computer Driving Licence, or equivalent experience.
• NVQ Level III in Business Administration / Customer Service/ IT

Experience

• Significant clerical experience gained from working within a patient administration department in a hospital setting
• Experience dealing with the general public
• A demonstrable understanding of the importance of data quality and the impact of poor quality on operational systems
• Experience of proactive involvement in service development/improvement
• Experience of using a Patient Administration System ie Lorenzo
• Experience of putting performance reports together and analysing information
• Experience supervising other members of staff and coordinating duties across a team
• Experience in delivery of induction programmes and staff training.

• Experience of inpatient, outpatient or waiting list management
• Experience recording, retrieving and collecting patient information within the NHS

Skills and Abilities

• Good interpersonal skills and the ability to develop relationships with colleagues of different disciplines and levels of seniority.
• Excellent computer skills
• Good organisational skills and ability to prioritise effectively in order to meet deadlines.
• Ability to exercise initiative and demonstrate innovative approaches within overall delegated responsibility and parameters.
• Demonstrate a clear understanding for the need to maintain patient confidentiality and data handling.
• Ability to use own initiative and work as part of a team.
• Methodical approach to work with attention to detail.
• Good communication skills/telephone manner.
• Patient focussed with a ‘can do’ attitude.
• Ability to organize others and prioritise workload across a team.
• Efficient and effective approach to working practices, incorporating trust PROUD values
• Able to show initiative and challenge processes with a view to improving patient pathways.
• Resourceful, resilient problem solver.
• Commitment to self-development

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.

If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

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