[ref. b29801000] Clerical Officer Medical Records Appointments Team Various Hours

Mid Cheshire Hospitals NHS Foundation Trust hold a Sponsor Licence. This means that we MAY be able to sponsor you IF the UK Government requirements for sponsorship are met. Not all NHS roles are eligible for sponsorship. To be eligible for sponsorship, the role must be in an eligible occupation code and must meet the minimum salary and skill level.

Minimum salary rates are usually £38,700 per year (for Skilled Worker) or £23,200 for Health Care Worker Visa. You can find more information on the Government website.

Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.

Job overview

A fantastic opportunity has arisen for a Appointments Officer to come and join our lovely appointments team within Medical Records.

We have 1 full time vacancy available Monday to Friday 9am-5pm and 1 part time vacancy available Thursday & Friday 9am - 5pm

Within Medical Records the appointments team are responsible for booking appointments, printing referrals and communicating with patients over the phone. You may also be required to work within our small call centre team receiving outbound calls from patients.

There may be a requirement to work flexibly across sites at Leighton Hospital and Infinity House.

We are looking for a dedicated individual with an attitude to learn and must be organised and work on their own initiative. The successful applicant must have a can do attitude and an approachable manner and have excellent telephone skills. They must be a team player and have the ability to multitask in a busy environment.

If this sounds like you then please apply now, we would love to hear from you!

Main duties of the job

The successful applicant will be expected to act in a professional manner, adhering to strict information governance guidance and always ensure patient confidentiality. The department are continuously looking to improve the service offered and all members of the team are encouraged to suggest new ideas and ways of working.

There may be times when the successful applicant may be required to work flexibly within the department dependent upon business need and patient demand. Flexibility is expected with regards to working hours to support the service.

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.

The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

• Appointments – responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. The candidate will also be required to help support the printing of patient referrals. This role is desk based.
• Call Centre – a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based.

Successful applicants will need to demonstrate:

• Excellent communication skills
• Customer service experience
• Computer literacy
• Self- motivation
• Good organisational skills
• Ability to pay attention to detail

Person specification

Qualifications

• GCSE Maths and English (grade C or above), or equivalent qualifications. Or Successful completion of the rotational apprenticeship scheme within Health Records/Outpatients.
• Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines

• Knowledge of Trust systems: PCS, Somerset, NHS e-Referral Service, Bookwise, Envoy.

Skills

• Ability to communicate well verbally and in writing.
• Effective customer service skills
• Patient centred, adaptable, willing to change and suggest ideas for improvement
• Ability to work as part of a team and under own supervision
• Ability to work under pressure in a methodical and logical manner

• Ability to solve problems & make decisions under pressure.

Experience

• Customer Service training/experience
• Proficient use of Microsoft office

• Please let us know if you require an adjustment to our recruitment process.
• We are a flexible working employer, so please talk to us about any flexible working requirements.
• All correspondence will be sent to the email address you have registered as your TRAC account.
• Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
• Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
• Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
• Please provide a contact email address for referees. We will not request references until after you have been made a formal job offer.
• You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
• We do not reimburse travel to interview expenses.
• Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions
• Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set eligibility requirements e.g. minimum salary requirement and skill levels. Not all NHS roles are eligible for sponsorship. We recommend that you use the information on the Home Office website to check if this role will be eligible.