Controller (Out of Hours)
NHS Jobs Carlisle
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
First and foremost the post holder will be the initial point of contact for patients and professionals telephoning to request Primary Medical care Out of Hours. Main Responsibilities 1. To deal with calls from the public/health professionals in a prompt and professional manner, calls are randomly audited with feedback provided on a monthly basis 2.
To co-ordinate information from incoming calls in order to alert the necessary medical personnel/ services to meet the patients needs 3. To follow advice, guidance and requests from the Supervisor on shift to ensure the smooth running of the service across the county.
The Supervisor may delegate tasks relating to other services when you are on shift. 4. To follow in house protocols and procedures to match patient symptoms/criteria with available services 5. Ensure you log into the relevant Control Room Dashboard online guide for reference on shift, this includes links and logging on information for systems and service relevant to shift 6.
To maintain knowledge and meet training requirements for any new services or changes to current service provision 7. To liaise with a wide range of internal personnel and outside agencies e.g. Clinicians, Pharmacy, NWAS call centres, District Nurses, and Paramedics.
8. To ensure the CHoC guide and all relevant I.T. systems for the Controller role are logged into and uploaded 9. To ensure control room equipment is fully functional at all times, reporting any problems to the Control Room Supervisor 10. To use a variety of computerised systems to record patient details (Adastra, Emis, Health Call, Symphony etc this list is not exhaustive), 11.
To keep up to date with all changes in the processing of patient details through the various systems dependant on need, this will include Digital services and remote monitoring 12. Regularly log onto your CHoC email account and familiarise yourself with the CHoC website (in particular the Staff Section).
13. To log onto the CHoC.North email account when required on shift 14. To be flexible and adaptable with regards to shifts and support your team in rota cover particularly over busy periods such as Christmas and Easter 15. To adhere to all CHOC Policies and Procedures.
16. Participate and ensure own on-going development, maintaining compliance for mandatory training. 17. To meet the OOH Controller Competence Matrix within your induction period, these matrices will be reviewed in your annual 1-2-1s. The competency matrix will also be reviewed annually 18.
Training can be given to enable the post holder to progress into District Nurse, Despatch, Virtual Reception or Daytime Controller shifts plus pick up a variety of additional duties you may be delegated this will require the completion of further competency matrices.
19. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security at all times. 20. To carry out any other reasonable duties in departments/locations as and when required, subject to training and capabilities.
First and foremost the post holder will be the initial point of contact for patients and professionals telephoning to request Primary Medical care Out of Hours. Main Responsibilities 1. To deal with calls from the public/health professionals in a prompt and professional manner, calls are randomly audited with feedback provided on a monthly basis 2.
To co-ordinate information from incoming calls in order to alert the necessary medical personnel/ services to meet the patients needs 3. To follow advice, guidance and requests from the Supervisor on shift to ensure the smooth running of the service across the county.
The Supervisor may delegate tasks relating to other services when you are on shift. 4. To follow in house protocols and procedures to match patient symptoms/criteria with available services 5. Ensure you log into the relevant Control Room Dashboard online guide for reference on shift, this includes links and logging on information for systems and service relevant to shift 6.
To maintain knowledge and meet training requirements for any new services or changes to current service provision 7. To liaise with a wide range of internal personnel and outside agencies e.g. Clinicians, Pharmacy, NWAS call centres, District Nurses, and Paramedics.
8. To ensure the CHoC guide and all relevant I.T. systems for the Controller role are logged into and uploaded 9. To ensure control room equipment is fully functional at all times, reporting any problems to the Control Room Supervisor 10. To use a variety of computerised systems to record patient details (Adastra, Emis, Health Call, Symphony etc this list is not exhaustive), 11.
To keep up to date with all changes in the processing of patient details through the various systems dependant on need, this will include Digital services and remote monitoring 12. Regularly log onto your CHoC email account and familiarise yourself with the CHoC website (in particular the Staff Section).
13. To log onto the CHoC.North email account when required on shift 14. To be flexible and adaptable with regards to shifts and support your team in rota cover particularly over busy periods such as Christmas and Easter 15. To adhere to all CHOC Policies and Procedures.
16. Participate and ensure own on-going development, maintaining compliance for mandatory training. 17. To meet the OOH Controller Competence Matrix within your induction period, these matrices will be reviewed in your annual 1-2-1s. The competency matrix will also be reviewed annually 18.
Training can be given to enable the post holder to progress into District Nurse, Despatch, Virtual Reception or Daytime Controller shifts plus pick up a variety of additional duties you may be delegated this will require the completion of further competency matrices.
19. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security at all times. 20. To carry out any other reasonable duties in departments/locations as and when required, subject to training and capabilities.
21. Undertake any other activities deemed appropriate and necessary by the organisation.
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