Administrative Booking Clerk

apartmentAneurin Bevan University Health Board placeCwmbran calendar_month25/04/2025

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job overview

The successful candidate will work closely with the Bladder and Bowel Nurse Service with the delivery of fundamental timely care. You must have excellent communication and organisational skills and good attention to detail. They will also need to have the ability to work under pressure, use own initiative for certain tasks and also work as part of a team.

An excellent telephone manner is vital as the post holder will have direct contact with patients, other health professionals and third party suppliers in line with operational processes and practices. The post holder must embrace change and be committed to best practice.

Knowledge of Myrddin, Clinical Workstation is desirable but training will be provided for the successful candidate.

This role is very busy, varied and challenging but also very rewarding and will be an excellent opportunity for the right candidate.

Main duties of the job

Support the Bladder and Bowel Nursing Service. following operational practices and processes.

To deal with enquiries, advice and guidance available from line manager as needed.

Provide excellent customer service skills by supporting service users via the telephone in line with operational practices and processes.

Liaise with third party suppliers as and when required in line with operational practices and processes

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career.

The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes.

We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications and Knowledge

Essential criteria

A good standard of education
understanding a range of routine work procedures
Standard Word Processing Skills

Desirable criteria

ECDL
CLAIT

Experience

Essential criteria

Recent Experience of Working in a busy environment
Experience of dealing with telephone enquiries
Experience of working on computers

Desirable criteria

Customer Service Experience

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.

If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

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