Customer Service Advisor
Burton-On-Trent, DE14 3HD
Monday - Friday 36.5 hours/week (early finish on a Friday)
Join a Market Leader Driving Innovation – Customer Service Advisor at Marley
We're not just leaders in our industry—we’re innovators. We're passionate about pushing the boundaries of technology and investing in the growth of our people. As we continue to evolve, we're expanding our operations at Burton, and there's no better time to join our thriving company.
We’re on the lookout for a Customer Service Advisor to join our dynamic and high-performing Customer Service team. If you're looking for a role where you can make an impact, grow your skills, and be part of something exciting, this is the perfect opportunity!
What’s the Role?As a Customer Service Advisor, you’ll be at the heart of our customer experience. Working in our industry-renowned team, you'll deliver top-notch service, solve problems with creativity, and tackle challenges with a proactive mindset. With full support from your manager, you’ll be empowered to build strong relationships, handle queries, and ensure customer satisfaction every step of the way.
You will manage your own caseload of customers while working closely with our sales team to provide a seamless and professional service. Using your excellent communication skills, you’ll resolve customer issues quickly and efficiently, ensuring a smooth and positive experience for all.You’ll thrive in a fast-paced environment by staying organized, prioritizing tasks effectively, and always thinking ahead to anticipate needs. You will also be responsible for driving continuous improvement, constantly championing new ideas and better ways of working.
This is more than just a job—it’s the start of a career where you can grow and develop. You’ll become a product expert, using your knowledge to solve customer challenges and offer tailored solutions that exceed expectations. As you progress within Marley, you’ll have plenty of opportunities to advance your skills and take on greater responsibilities, setting the stage for long-term success.
Ready to make your mark? Join us at Marley and be part of a company that values innovation, growth, and exceptional customer service.
Experience has shown us that successful candidates in this role can come from various backgrounds and experience levels as long as they are passionate about keeping the customer at the heart of what they do. If you can bring that, we can teach the rest.
What skills will you need?- Excellent telephone manner
- Strong verbal and written communication skills
- Great IT skills (Microsoft Office suite, SAP experience would be advantageous)
- Ability to develop great relationships with both external and internal customers
- Experience of promptly responding to all customer queries
- Excellent workload management and prioritisation
- Passion for excellent customer experience
- Input of customer orders, samples, and literature request
- Problem solver that identifies service barriers and provides customer-focussed solutions
- Supportive of colleagues and an effective coaching culture and working as a team
- Seek customer feedback for service improvements
This is a great opportunity to take the next step in progressing your career and joining our industry-leading company! We offer a competitive salary, professional development and benefits.
Benefits:
- Development opportunities
- 36.5 hours Monday – Friday with an early finish on a Friday
- 26 Holidays + bank holidays
- Company Pension up to 15% (5% Employee, 10% Employer)
- Cycle-to-work scheme
- Employee Discount programme
- Refer a friend scheme
- Employee Assistance programme – Financial, Physical and Mental Wellbeing support
- Free onsite parking
Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.
At Marley Roofing Products, we are recognised as leaders in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.Although divisional, we work as one Marshalls team. To find out more about Marshalls visit our website: www.marshalls.co.uk
Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day.
We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do!
We want our team to reflect the diverse nature of society and the communities we serve. Marshalls plc is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!
Closing Date: 28th October 2024Agencies: We’ve got this one, thanks!