Customer Service Advisor

Pertemps are recruiting for a customer service & sales support for a global manufacturer.

Excellent salary of £26,000 - £30,000 per annum depending on experience.

Are you detail-orientated and empathetic ?

Responsibilities:

• Reply to various customers’ requests through emails or by phone.
• Order processing, sending PO confirmation, delivery lead time, communication, and proposal of alternative items in case of BO, follow up order deliveries.
• Daily invoices control conformity of prices, properly sent to customers.
• Issue customer credits.
• Overdue follow up: issue and send account statements, payment follow-up.
• ERP system maintenance.
• Quality complaints follow up.
• Monitor product recall.
• Archiving of customer service documentation for audits purposes.
• Tenders support in collaboration with the tender & pricing manager – provide documents, preparation of samples and organisation of shipment.

Skills and qualifications:

• Meticulous and detail orientated.
• Good understanding of IT systems, Excellent user skills.
• Empathetic, patient, and clear communication skills.
• Accountable and takes responsibility.
• Customer service experience from the MD industry.
• English proficiency.
• Strong customer service focused mentality.
• Excellent communication skills.

If you’re an experienced customer service advisor with great communication skills and knowledge in the manufacturing industry, then apply now!!