Clerical Officer - Endoscopy Unit
Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here annd know that happy colleagues deliver better care.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
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Job overview
We are looking for an enthusiastic, highly motivated, flexible, and dedicated Clerical Officer to join our Endoscopy admin team. This is an exciting opportunity to become part of a dynamic team in a first-class, spacious, and state-of-the-art hospital environment.
As a Clerical Officer in our Endoscopy department, you will play a key role in managing the booking of patient endoscopy procedures. Your responsibilities will include daily management of key targets such as booking appointments, managing patient pathways, liaising with patients and coordinating with both Endoscopy and supporting departments.You will also have the chance to interact directly with patients, covering reception duties, requesting case notes, handling phone queries and sending out communications.
The Endoscopy administration team operates from 8 AM to 8 PM Monday to Thursday, and 8 AM to 6 PM on weekends, requiring a flexible working approach. You will primarily be based at KMH, with cross-cover required at Newark Hospital and the Endoscopy Mobile Unit located at Kings Mill.
If you are committed to providing high-quality patient care, possess excellent organisational skills, and enjoy working in a fast-paced environment, we would love to hear from you!
Main duties of the job
Please see the attached document for the full detailed job description, main responsibilities and person specification.
Working for our organisation
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other.We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
Detailed job description and main responsibilities
Please see the attached document for the full detailed job description, main responsibilities and person specification.
Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of the 9^th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Person specification
Knowledge
Essential criteria- Computer literate, with experience of using a keyboard with a high level of accuracy.
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
- Sound office clerical background providing knowledge of relevant procedures.
- Experience of using a full range of IT/Patient data systems – As applicable to speciality
- Knowledge of NHS or service provider in general
Qualifications
Essential criteria- Good general education with GCSE English at grade C or above. (or equivalent)
- Formal keyboard/typing qualification eg RSA II or ECDL
- NVQ in Customer Care
- Institute of Health Records & Information Management Diploma (IHRIM)
Further Training
Essential criteria- On the job training.
Experience
Essential criteria- Customer care
- Some experience providing required NHS knowledge and qualification equivalences if necessary.
Contractual Requirements
Essential criteria- Willingness to work flexible hours as necessary
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process. Applications, including personal statements and behaviour examples, must be truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.
Please note that we no longer accept handwritten/paper applications and that the email address given on your application will be used for all correspondence regarding this post.
We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change.
Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.
In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests).This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and then the money will then be deducted from your first salary once you've commenced employment.The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application.
The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.
Please note any genuine job offer letters will only be received if you have applied, interviewed, and received a verbal offer from the appointing manager for a vacancy within Sherwood Forest Hospitals. If you receive a job offer and you are not sure of its authenticity, please report it to the following email [email protected]