Children & Young Peoples Case Manager

Job overview

Exciting Opportunity for Children & young people Case managers to join the ICB to develop services for Young people across Coventry & Warwickshire

This role includes contribution to the development of the service, training programmes and facilitating others learning.

Provide assessment, occasional case management and review for children with complex healthcare needs subject to Continuing Healthcare or joint funding arrangements carrying a case load of the most complex cases.

Main duties of the job

This role includes contribution to the development of the service, training programmes and facilitating others learning.

Provide assessment, case management and review for children with complex healthcare needs subject to Continuing Healthcare or joint funding arrangements carrying a case load of the most complex cases.

Provide advice, screen referrals and co-ordinate assessments in alignment with the National Framework for Continuing Care and local policies, supporting an end-to-end Children and Young People's Continuing Care service. The post holder will process, and quality assure referrals/screening tools, CYPCC assessments & ongoing health reviews.

The post holder will work as part of the ICB Children & young people’s team to provide a case management approach by working with specialists across the fields learning disability, mental health, physical disability and end of life care, to ensure the child or young person receives quality health care and achieves the best outcomes for them.

The team will support and facilitate the transition of young people with care packages moving from children’s services to adult services.

Working for our organisation

NHS Coventry and Warwickshire Integrated Care Board is responsible for commissioning health and care services on behalf of people in Coventry and Warwickshire.

Coventry & Warwickshire Integrated Care Board is a collaboration of NHS trusts, commissioners and local authorities working together to deliver high quality care which supports our communities to live well, stay independent and enjoy life.

There’s never been a better time to join our team and we want to empower staff across our system, clinical and non-clinical, to help people progress and develop their skills and expertise.

Detailed job description and main responsibilities

For full details please see full job description & person Specification

Assessment and Clinical Component:

• To have a working knowledge of the National Framework for Children and Young People's Continuing Care and maintain relevant and up to date knowledge and skills.
• To ensure every assessment performed is completed holistically on an individual basis within a multi-agency arena. This includes managing referrals, assessments and the process thereafter for children and young people who have a physical disability, mental health, learning disability or end of life needs, in the community (at home/residential/hospice), acute setting (hospital) or other setting.
• To manage and take responsibility of Continuing Care Assessments, making individual recommendations as an outcome of assessment within guidance of the Children’s National Framework and local policy.
• To undertake joint assessments in conjunction with family/carers and with other professionals from health and social care and other agencies, to ensure the health needs of patients are identified and appropriately met within the remit of the National Framework guidance and local policies/processes.
• To assess & develop support plans, implement & review individualised packages of support, in line with the ICB policies for CYP PHB’s
• To work within agreed systems and processes to secure best value for money packages, recognising current financial situation of the ICB, meeting clinical needs, working within the current service commissioning process. Complete High Cost Proformas as required
• To promote physical and mental well-being and maximise child/young person family/carer empowerment in the management of their care. Where necessary ensure individuals have access to an advocate
• To ensure the voice of the child and young person is listened to and heard. Work in partnership with parents and carers to understand what life is like for them in caring for a child with complex health needs, and to capture within assessment.
• To act as an information resource for Coventry & Warwickshire ICB in relation to Childrens & Young Peoples Continuing Care NHS, providing appropriate advice to the public, professionals, and others as appropriate
• Deliver and support the development of CYP Continuing Care training sessions for multi-agency partners.
• To act in accordance with the legal requirements and statutory rules related to practice and registration, NMC Code of Conduct and ICB Policies and Procedures including Financial Procedures, Health & Safety Policies and Safe Systems of Work
• To attend all mandatory and statutory training/updates
• To ensure clinical, financial, and other relevant governance is applied accordingly across the process and practices of CYP Continuing Care, including relevant commissioning activities.
• Encourage the development and participation in clinical audit, research evidenced based practice and reflective practice and learning.
• Work flexibly with colleagues to ensure seamless provision and that gaps identified are addressed, including peer supervision of other team members when needed.
• To hold a caseload as required and actively case manage in a timely, co-ordinated manner, alongside the relevant NHS professionals, multi-agencies, and other involved parties.
• To facilitate and support the timely transition process for young people to the appropriate adult services; inclusive of close liaison with adult Continuing Healthcare team, and relevant external agencies/professionals/advocates etc.
• Identify children and young people who are at risk and act upon/ manage any issues related to the findings. Ensure any/all safeguarding escalation activity managed in accordance with local and national policy and is recorded, maintained, and monitored. Work in partnership with parents/family alongside multi-agency partners
• To participate in the ICB appeals process and Continuing Care Panels
• To maintain relevant and up to date knowledge and skills pertaining to the management and function of Continuing Care
• To promote physical and mental well-being and maximise client and carer empowerment in the management of their care. Where necessary ensure individuals have access to an advocate

Person Specification

Knowledge, Training and Experience

Professional Registration currently registered with governing body. E.g., Registered Nurse, Social Worker or Allied Health Professional.

Degree level qualification or equivalent experience and knowledge

Evidence of post registration training

Completion of Mentorship Course/ENB equivalent or willing to undertake

Significant experience of working with

children and young people with complex

and long-term health needs, disabilities and those with life limited/palliative or end of life

Experience of working with Children & young people with Learning Disabilities, Autism & Mental Health conditions

Demonstrable experience coordinating projects

Experience of negotiating and liaising with

multi-disciplinary team.

Commitment to partnership working

across education, health, and local

authority settings

Sound working knowledge of the

National Framework for Childrens

Continuing Healthcare with detailed

understanding of the correct use of the

national tools (Screening tool, DST, Fast

Track

In depth experience of undertaking

Childrens Continuing Care Assessments

Working knowledge of the

personalisation and SEND

agenda/PHB/DOLS/MCA/LPA

Experience of managing and reporting risks

Knowledge of financial systems e.g., budget management, processing invoices and procurement.

Demonstrable ability to manage own workload and make informed decisions in the absence of required information, working to tight and often, changing timescales.

Communication Skills

Must be able to articulate, provide and receive highly complex, multi stranded date containing sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential audiences

Actively develop and negotiate relationships on difficult and controversial issues including performance variation and change management.

Analytical Skills

To Support the development and maintenance of a suite of reports, consistent with routine performance monitoring, that accurately describes the ICB’s position across Childrens Continuing portfolio

Proven problem-solving skills and ability to respond to sudden unexpected service demands

Make decisions on difficult and contentious issues where there may be several courses of action.

Strategic thinking – ability to anticipate and resolve problems before they arise

Planning Skills

Demonstrate capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly

Management Skills

Must be able to prioritise own work effectively and be able to direct activities of others.

Skills & Abilities

Ability to form excellent working relationships and to influence others to deliver results

Ability to manage competing priorities in a busy and changing environment.

Excellent communication and interpersonal skills

Ability to undertake risk assessment

Ability to meet deadlines

Numerate and able to understand complex financial issues combined with deep analytical skills.

Freedom to Act

Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales

Experience of identifying and interpreting National policy.

Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)

Physical Skills

Expert knowledge of Microsoft Office Suite with excellent keyboard skills.

Equality and Diversity

Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.

Financial and Physical Resources

Previously responsible for a budget, involved in budget setting and working knowledge of financial processes

Other

Used to working in a busy environment

Adaptability, flexibility and ability to cope with uncertainty and change

Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions

Professional calm and efficient manner

Effective organiser, influencer and networker

Demonstrates a strong desire to improve performance and make a difference by focusing on goals.

Ability to work flexibly as required and to travel to other sites and to Out of Area In children & young people settings to complete monitoring visits.

Resilience to distressing or emotional circumstances.

Ability to concentrate frequently where the work pattern is unpredictable.

Person specification

Application

• Professional Registration currently registered with governing body. E.g., Registered Nurse, Social Worker or Allied Health Professional.
• Significant experience of working with children and young people with complex and long-term health needs, disabilities and those with life limited/palliative or end of life
• Experience of working with Children & young people with Learning Disabilities, Autism & Mental Health conditions

• Sound working knowledge of the National Framework for Childrens Continuing Healthcare with detailed understanding of the correct use of the national tools (Screening tool, DST, Fast Track
• Working knowledge of the personalisation and SEND agenda/PHB/DOLS/MCA/LPA

Application form & Interview questions

• Professional Registration currently registered with governing body. E.g., Registered Nurse, Social Worker or Allied Health Professional.
• Degree level qualification or equivalent experience and knowledge
• Significant experience of working with children and young people with complex and long-term health needs, disabilities and those with life limited/palliative or end of life
• Experience of working with Children & young people with Learning Disabilities, Autism & Mental Health conditions
• Sound working knowledge of the National Framework for Childrens Continuing Healthcare with detailed understanding of the correct use of the national tools (Screening tool, DST, Fast Track
• Working knowledge of the personalisation and SEND agenda/PHB/DOLS/MCA/LPA

• Experience of negotiating and liaising with multi-disciplinary team.
• partnership working across education, health, and local authority settings
• In depth experience of undertaking Childrens Continuing Care Assessments
• Knowledge of financial systems e.g., budget management, processing invoices and procurement

The option to request flexible working is offered regardless of role, banding, or reason for wanting to work flexibly. If you are interested in this vacancy and would want to consider a form of flexible working, we would encourage you to reach out to us to discuss further.

We aim to be a great place to work and have many initiatives in place to support staff. In line with the Equality Act 2010, our organisation has an Equality, Diversity & Inclusion Group which meets on a monthly basis and has representation from a wide range of staff groups and supports a fairer and more diverse workplace for everyone.

The ICB has a Wellbeing Warriors group which has recently received Bronze level accreditation for Thrive at work and is working towards Silver accreditation. The Wellbeing warriors focus on physical, mental and emotional health of all staff providing tips, resources and webinars to support and educate staff from senior management to administrators about their wellbeing.