Ward Clerk - SDEC | Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

We require a Band 3 ward clerk to be the first point of contact for our SDEC service users.

This is a full time post- 37.5 hours and the successful candidate will be required to work a variety of shifts to ensure our clients are booked in ,in a timely manner prior to assessment and treatment.

SDEC is currently open 8:00 - 21:00 with plans to expand these in the future.

The role is varied as our clerical staff provide comprehensive support to all staff in SDEC.

The ideal candidate will possess excellent computer skills with the ability to work as an individual and part of a team,.Whilst having a positive attitude to customer care.

• Provide comprehensive administration support to the SDEC Team
• Act as first point of contact for communications to the department and deal with all such communications appropriately, including sensitive issues.
• Create, input and update SDEC admissions/arrivals ensuring data is inputted and notes are scanned onto electronic systems.

We have a recognised track record in staff engagement, and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

• Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required.
• Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.
• Answer telephones and relay messages and enquires in a timely manner e.g. to other depts, nurses, doctors and patients.
• Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.
• Work closely with and support the Co-ordinator.
• Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multi-disciplinary team.
• Maintain and photocopy records, prepare forms and make appointments as requested. This may include organising transport arrangements, ensuring that information give is accurate and up to date.
• Ensure patient’s pathway is printed and available for nursing/medical staff.
• Using Onbase Scan all pathways for admission.
• Ensure name beds are printed out for all patients.
• Uses the CSC system effectively inputting data, checking the recorded personal demographic details are correct. Updating demographic details as needed.
• Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requesting and obtaining investigation reports and informing the relevant staff member the results are available.
• Receives and processes mail and specimens, delivering to the correct ward/department.
• Carrying out errands between departments.
• Maintaining stationery and stock levels. This would include ordering, receiving and checking deliveries are accurate and reporting any discrepancies.
• Maintain the tidiness of the nurses’ station ensuring adequate stock is at hand that may be required by the multi-disciplinary team.
• Establish and maintain an effective filing system.

This advert closes on Monday 28 Oct 2024