Night shift customer service advisor

Customer Service Advisor – Night Team (Student Accommodation)

⏳ Contract Type: Temporary Ongoing

Are you an experienced customer service advisor looking for a night shift role? We are recruiting on behalf of our client for a temporary ongoing position within student accommodation in Edgbaston. If you have strong customer service skills and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.

• Act as the first point of contact for students and visitors, providing a professional and friendly welcome.
• Answer incoming calls and emails, directing queries appropriately and resolving issues where possible.
• Handle complaints, maintenance requests, and wellbeing concerns, ensuring timely resolutions and referrals when necessary.
• Monitor and report maintenance issues, ensuring follow-ups and escalating where required.
• Maintain accurate records of queries, complaints, and service requests.
• Provide administrative support, including data entry, handling mail, and managing office supplies.
• Ensure health and safety procedures are followed, including fire alarm evacuations.
• Support the night team with any additional tasks as required.

• Experience in customer service, hospitality, or student accommodation roles.
• Strong problem-solving skills, with the ability to handle complaints from start to resolution.
• Excellent communication skills, both written and verbal, with a professional and confident telephone manner.
• Ability to work independently and use initiative while following procedures.
• IT proficient, with experience using Microsoft Office (Word, Excel, Outlook).
• High attention to detail and strong organisational skills.

• Fully office-based role in Edgbaston.
• Temporary ongoing contract with an immediate start available.
• Competitive hourly pay of £13.02 per hour.

If you are interested in this opportunity and meet the criteria, apply today!