Customer Service Executive

Providing excellent customer service to secondary care providers

• Processing and management of incoming customer orders
• Develop and maintain relationships with Hospital procurement Teams

£25.5k

My client is an extremely well-established and one of the UK’s largest pharmaceutical wholesalers & distribution business, and we are proud to support in their search for a Customer Service Advisor to support across their large, national distribution operation based within their Salford depot.

where problem solving, query handling alongside data input form the basis of this role.

09:00 – 17:30

Key Responsibilities:

• Providing excellent customer service to secondary care providers nationwide
• Processing and management of incoming customer orders, via email and phone
• Ensuring requests for information, delivery discrepancies and credits are dealt with
• Goods receipt processing, liaising with suppliers re any identified discrepancies
• Working closely with internal procurement teams to ensure continuity of supply
• Generate and proof check Goods received reports
• Proactive account management alongside the Regional Hospital Account Management team to increase customer satisfaction
• Develop and maintain relationships with Hospital procurement Teams, providing daily information on existing orders
• Resolving delivery discrepancies and issuing customer credits and returns and dealing with customer complaints & queries whilst logging these on internal Quality Systems
• Maintain accuracy of all sales order related information within the company systems
• Communication with Procurement, Finance and Operations regarding supply, credit and deliveries

Key Skills:

• Experience working in a customer service led & administrative role.
• Ability to be organised to prioritise workload
• Excellent communication skills
• Strong interpersonal skills, able to organise, administer, plan and prioritise effectively
• Ability to work under pressure and be flexible in their approach

This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth and will also bring additional opportunities for the right person.