Business and Performance Support Manager

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.

Job overview

Are you interested in working within teams that provide mental health support for children and young people?

Do you have strong administrative, management and interpersonal skills that could support our CAMHS teams in the delivery of services for children and young people?

We are looking for someone with this combination of skills and interest to join two of our CAMHS teams (Mental Health Support Teams and Targeted) as our new Business and Performance Support Manager. This role is an important part of our management team, working closely to assist our team managers and our clinicians in the running of the services.

You will work in a hybrid way, meaning a combination of being based at our office in Amersham, and working from home in line with the service’s approach to hybrid working.

The teams are regularly complimented not only for their passion and commitment to supporting young people, but also as a friendly and enjoyable teams to work in.

We strongly encourage anyone interested in this role to contact our operational lead Joanna Martin for an informal discussion.

Please note this vacancy may close early if sufficient numbers of applications are received.

Main duties of the job

You will work alongside the Operational Leads for the Mental Health Support Teams and Targeted Team to support the services with various aspects of service delivery and operational matters.

Keys areas of this non-clinical work include data quality, performance reporting, management of team rotas and administrative tasks relating to recruitment and induction. You will produce performance reports and carry out audits to help determine areas of focus for the teams, and support managers to ensure that we are running services as efficiently, effectively and safely as we can.

We will want you to be curious about how we are working and proactive at suggesting and implementing improvements to our processes.

Through line management you will support and working alongside our team of administrators.

We'll need you to have a flexible and adaptable approach to work whilst having good administrative and time management skills.

IT literacy is important, especially with with Microsoft Word, Excel, Teams and Power Point. Experience of using Power BI will be helpful, although training will be provided.

Working for our organisation

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

Please refer to the job description and guidance notes attached for further information on this role

Person specification

Experience

• Educated to at least Degree Level or equivalent with evidence of numerical skills.
• Evidence of continuous personal and professional development.

• Business Administration or Management qualifications.
• Experience of Performance monitoring / performance management.

Skills

• IT literate with advanced skills in Microsoft Excel, Word, Powerpoint.

• RSA Typing Qualification/ECDL Knowledge of NHS national data sets. Knowledge of NHS performance agenda.

Personal Qualities

• Positive, reliable and flexible approach with practical problem solving abilities. Works well under pressure. Ability to plan workload and manage own workload. Motivated and proactive. Analytical. Team Player
• All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
• Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
• Employees are expected to undertake mandatory and statutory training related to their role.
• We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
• We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
• Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
• Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing