Pharmacy receptionist
Job overview
We are seeking a friendly, organised, and detail-oriented Pharmacy Receptionist to join our team. As the first point of contact for patients and customers, the Pharmacy Receptionist plays a key role in creating a welcoming environment while supporting the smooth operation of the pharmacy.This is a permanent full-time position.
Main duties of the job
Responsibilities include taking in prescriptions, booking prescriptions onto the PTS system, handling phone queries, processing prescriptions, and ensuring accurate patient information is maintained. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to work in a fast-paced healthcare setting.
Working for our organisation
Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision. As members of staff we will always:
- Show COMPASSION – treating everyone with kindness – welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values
- AMBITION – Aspiring to be the best – reaching high standards, providing exceptional care and services; and achieving measurable improvements in people’s health and wellbeing
- RESPECT – Valuing and appreciating everyone – listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits
- ENCOURAGEMENT– Opportunities for all – supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future
Detailed job description and main responsibilities
These are the key areas that support the purpose of the job- Greet and attend to all visitors (including patients) according to dispensary guidelines.
- Receive prescriptions, Controlled Drug Requisition Books and other documents for onward dispensing or passing to the appropriate staff member/team for further action.
- Hand out medicines to ward staff following correct processes.
- Maintain accurate dispensary inventory by stock rotation/monitoring of stock (including date checking).
- Be responsible for filing and archiving paperwork.
- Maintain clean and tidy dispensing facilities and safe systems of work.
- Answer the dispensary telephone calls and deal with enquiries in the appropriate manner according to departmental procedures.
- Take payment for outpatient prescriptions using the till according to dispensary procedures.
- Cashing up of dispensary tills.
- Print off and maintain the dispensary inbox emails and respond to queries appropriately.
- Assist in general house-keeping duties as and when necessary including:
- - Putting away medicines
- Replenishing consumable items e.g. bags, bottles, oral syringes, etc.
- Filing paperwork
- Cleaning trays, computers and work spaces regularly
- Delivery of medicines to wards and departments
Person specification
Qualifications
Essential criteria- English and Maths GCSE A-C/4-9 or equivalent
- customer service qualification
Skills
Essential criteria- excellent communication skills
- good organisational skills
Flexible Working
If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.
COVID19 Vaccination
Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.
UK Points-based immigration system
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route.Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk).
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)
If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.
Communications
Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.
If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.
Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.
This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.
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