Stockport - ECG Clerical Officer /Receptionist

Stockport NHS Foundation Trust

In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.

Greater Manchester Continuous Service Commitment

If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.

Our Values:

We Care

About each other

Our patients and their families

The communities we serve

The environment

We support them and deliver on their promises

We Respect

Each other

Our patients and their families

Our partners

We are kind and helpful, and we expect the same in return

We Listen to

Each other

Our patients and their families

Our partners

We act and learn from what we hear

Job overview

To support the administrative functions within the Cardiology Teams at Stockport NHS Foundation Trust.

This post will be based within the Cardiology Department and flexibility to work in all sections of the business group in terms of admin and reception duties

• Scanning of referral letters to the appropriate trust systems.
• Retrieval of referrals and clinicians notes from the above scanning systems.
• To provide admin support across the departments (Respiratory and Cardiology) by printing worklists off the Trust Systems.
• Joint team working to ensure workloads across the department/Business group are prioritised and up to date.
• Process referrals on the Patient Administration System.
• Answer general telephone enquiries and direct enquiries to the appropriate staff or department so they can be resolved.
• Booking patients on Solus
• Sort and distribute incoming post and faxes to the relevant teams.
• Prepare out-going mail ensuring all patient correspondence has the appropriate paperwork enclosed in the envelope.
• Covering the reception areas across the business group as appropriate.

Working for our organisation

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance – for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union– for local financial advice

• Scanning of referral letters to the appropriate trust systems.
• Retrieval of referrals and clinicians notes from the above scanning systems.
• To provide admin support across the departments (Respiratory and Cardiology) by printing worklists off the Trust Systems.
• Joint team working to ensure workloads across the department/Business group are prioritised and up to date.
• Process referrals on the Patient Administration System.
• Answer general telephone enquiries and direct enquiries to the appropriate staff or department so they can be resolved.
• Booking patients on Solus
• Sort and distribute incoming post and faxes to the relevant teams.
• Prepare out-going mail ensuring all patient correspondence has the appropriate paperwork enclosed in the envelope.
• Covering the reception areas across the business group as appropriate.

Person specification

Skills

• Excellent Communication skills
• Remain calm under pressure

• Confident and Enthusiastic

Experience

• Excellent communication skills
• Ability to work both as part of a team and on own initiative

• General Office Experience

Qualifications

• Good General Education 5 GCES Grades A-C or Relevant experience of office/administrative procedures.

Knowledge

• Keyboard skills and IT skills

Applicants are encouraged to read the documents attached to this vacancy before applying, including the job description and person specification and the information for applicants which includes useful information to assist you in completing your application.

From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.

Please also note that Stockport NHS Foundation Trust are unable to refund Interview expenses or re-location costs.

Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.