Sales Administration Manager
Wishford Education are looking for a highly organised and motivated Sales Administration Manager to join our commercial team. You’ll be responsible for a wide range of administrative and customer service tasks that support the smooth operation of commercial offerings and deliver an excellent service to both internal and external stakeholders.
Hours, Salary & Benefits:
Hours: Full time, year round, permanent role. Hybrid - remote and office-based in Westonbirt SchoolSalary: £30,000 pa
Benefits:
- 5% employer pension
- EV scheme with Octopus
- Cycle to work scheme and shopping discounts
- Means tested staff discount
- 25 days holiday + bank holidays per annum
- Access to the group's counselling scheme
- Access to fully funded apprenticeships, up to L7
- Discretionary Christmas stand down
- Personal accident at work cover
- Flexible working patterns, with remote/hybrid working available
Summary of the commercial team:
Founded in 2011, Wishford Education currently includes independent prep and senior schools, nurseries and day and residential camps in Wiltshire, Gloucestershire, Berkshire and Kent. The group is growing rapidly and we expect a number of additional schools to join us in the near future.Based at Westonbirt School, Tetbury, the Commercial Team run Summer School programmes and Discover Activity Camps.
Summer School provides high-quality summer courses for international students in English language, Artificial Intelligence and Leadership, as well as a variety of fun academic and co-curricular activities created by the Westonbirt School’s enthusiastic and highly experienced staff.UK host students participate alongside our international guests.
Discover Camps are designed to encourage children to develop new skills, enjoy new experiences and make friends. Discover Camps are more than just school holiday day care. Discover Camps are about activity and adventure, exploration and discovery.
Responsibilities:
- Provide high-quality administrative support across commercial offerings, including educational programmes and commercial events
- Respond to customer and supplier enquiries via phone and email, ensuring a professional and helpful approach
- Assist in the processing and tracking of orders, invoices and supplier information
- Support procurement and contract administration, including updating internal systems and maintaining accurate records
- Prepare and format documents and reports as needed
- Help coordinate communications between internal departments and external stakeholders
- Identify and flag any issues or opportunities to improve customer service or operational efficiency
- Proactively identify and flag issues or opportunities to improve customer service & sales conversion
- Contribute to customer retention by providing excellent post-sale support and identifying cross-sell or upsell potential
- Maintain a working knowledge of key products and services to effectively support sales and customer engagement efforts
- Support with operational admin as required
What we are looking for:
- Previous experience in an administrative or customer service role
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Ability to manage multiple tasks and prioritise effectively
- Confident using Microsoft Office (especially Excel, Word, and Outlook)
- A friendly, team-focused attitude and a willingness to get stuck in
- Experience working in or with schools or education-focused organisations
- Ability to tailor customer service and sales approaches to the education sector
- Experience supporting educational events or school-focused commercial offerings
Please see the candidate pack for full details.