Full-time Senior Sales Associate

Full time: 9am to 6pm - 5 days a week (including weekends and bank holidays)

Please be aware that December is our peak month; therefore, we kindly ask you to plan your annual leave for a time outside of this period.

Borough Kitchen is seeking a skilled and experienced sales associate to become a member of the Hampstead store team. The perfect candidate will be personable, amiable, and enthusiastic about food and cooking, while also providing exceptional customer service and expert advice to our customers.

Responsibilities:

• Providing a customer experience in-store that is second-to-none
• Greeting all customers, assessing their needs and relaying relevant product knowledge to them with confidence
• Helping to build a loyal base of return customers, with a focus on long-term relationships rather than one-off transactional selling
• Discussing and sharing recipes and product information with customers
• Replenishing inventory and helping management identify selling trends, low stock or stock-outs
• Care for store standards, including displays and merchandising
• Ringing through purchases, arranging deliveries and providing after-sales service to customers
• Cross-selling to customers using available tools, including special orders and our online shop

• A genuine passion for cooking and entertaining
• Experience in a retail environment would be an asset
• Confidence, excellent communication skills
• Keen to learn, with the support of in-store training on products and selling skill

• Industry-leading discount programme on products for our employees
• Complimentary Cook School classes
• Annual pay review
• Access to our employee assistance programme which includes free counselling sessions, free financial and legal advice, discounts and cashback offers for over 1200+ brands, and many other offerings around health and wellbeing
• Referral scheme
• Company events