[ref. w09725917] Customer Service Advisor - Manchester
About Us:
We are CurrentBody, The Beauty Tech Experts. We are the global leaders in beauty tech, bringing the latest and most effective beauty products to customers across the globe.
We are pioneers of one of the most talked about beauty products in recent years, our anti-ageing CurrentBody Skin LED mask and we are making luxury beauty devices accessible to millions. With over 20 international ecommerce sites, we are strategic partners of some of the most exciting and innovative beauty companies too.
As we continue to disrupt the beauty market with innovations, category expansion and expert service, we are building a team to drive our growth over the coming years from our Headquarters in Cheshire, England.
About the Team:
Our Customer Service team are key to our organisation and dedicated to delivering exceptional service and support to our customers. As the first point of contact, the team plays a critical role in maintaining and enhancing our customer relationships.
About the Role:
We are looking for highly motivated Customer Service Advisors with a passion for delivering customer excellence to join our team at our new purpose-built offices in Levenshulme, Manchester.- Responding to UK and international customer queries via email, phone, and social media channels in a timely and accurate manner
- Maintain customer records by updating account information and recording details of any customer issues/inquiries
- Learning as much as possible about the company’s range of products to ensure you can offer great advice to the customers pre and post-purchase
- Liaising with other departments to resolve queries and obtain information for customers
- Online live text chat with on-site visitors helping them with product advice
- Managing logistics and deliveries
- Working with different payment systems
Candidate Requirements:
- Experience working in customer services advantageous but not essential
- Experience using Zendesk advantageous but not essential
- Excellent IT skills and a good understanding of ecommerce
- Outgoing and friendly attitude
- Able to work under pressure in a fast-paced environment
- Ability to multi-task
- Additional languages advantageous but not essential
Hours:
3 Shift patterns which rotate - 1 in 3 weekends required.
7:00am - 3:30pm Office based
8:00am - 4:30pm Office based
11:30pm - 8:00pm Work from Home
When working weekends it is both Saturday and Sunday Working from home 9-5.30pm with days off in lieu during the week.
Some of our Benefits:
Competitive Salary
33 days Holiday
Staff Discount
EAP Scheme
Flexible Working
Free Parking
Regular Social Events
What happens next?
Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails. We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share you CV with the hiring manager to review.Our interview process is tailored to each role but typically you can expect a two-stage interview process;
1st stage – An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.
2nd Stage – A one-hour interview where you can expect competency questions. In most cases this is held in person.
As an inclusive employer please do let us know if you require any reasonable adjustments.
Equal Opportunities
At CurrentBody, we are committed to creating a diverse and inclusive environment, where all our employees have equal access to opportunities. We strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability, or age.
Benefits