Business Support Officer

Our Organisation

We share the core values set out in the NHS Constitution, which all colleagues are expected to demonstrate.

We support you to work in a way that is best for the NHS, our patients and you and your colleagues. Talk to us about how we might be able to accommodate a flexible working arrangement, whether that’s a job share, part time, hybrid working or another flexible pattern.

Job overview

We are recruiting for a Business Support Officer to working within our Cyber Operations function.

Cyber Operations sits within NHS England's Transformation Directorate. Cyber Operations purpose is to support safe care and build public trust by building NHS England’s cyber resilience and enabling the wider health system to be cyber resilient.

You will join the Cyber Delivery Unit (CDU) sub-team within Cyber Operations. The CDU support team provides business support to the four functional teams with recruitment; resourcing; financial & budgetary management; business planning; compliance; data quality and Executive PA Support.

Main duties of the job

• Mailbox management via Service Now, including triaging all requests as per the agreed process, triage matrix and assigning appropriately.
• Creating management information and reports.
• Supporting budgeting, forecasting and tracking spend of activities; ensuring that appropriate justification exists, and that authorisation has been granted.
• Tracking business cases, raising purchase orders and ensuring invoices are paid on time.
• Supporting recruitment activities, liaise with other functions to support requirements.
• Acting as a key member of the team to support effective communication and stakeholder management both internally and externally.
• Providing Business Management Support to Directors and Associate directors including diary and mailbox management.
• Ad-hoc business support across cyber operations and to functional teams as required.

Working for our organisation

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.

In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for more information about the role and responsibilities.

Please ensure your supporting statement includes demonstratable evidence and specific examples on how you meet the criteria for each of the key skills specified. This will be used in both the shortlisting and interview processes

Important: Please be aware there are residency requirements you need to meet:

Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered.

Please make sure you meet these requirements before applying for this role. You don’t need to have SC already, however, failure to achieve the requirements for SC after offer will result in the job offer being withdrawn. For further advice please check https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels#security-check-sc

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Please note that the reason for the fixed term of this contract is maternity leave cover.

If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

Person specification

Skills & Experience

• Act as a contact point for teams, dealing with and responding effectively to complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
• Experience of supporting the management of activities, gathering information, updating documentation and undertaking enquiries as necessary.

• Work closely with other team members to improve current practices and processes to achieve best possible outcomes.

Knowledge

• Supply relevant information required for effective financial management. Support the Head of Department and teams by raising purchase orders and checking invoices for payment.

• Communicate information and issues, including briefings and reports to managers and project leads as appropriate.

Qualifications

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area such as senior administration.

Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.

We strive to ensure our people feel trusted, valued and empowered. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that.

We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

We ensure all applicants are treated fairly and consistently at every stage of the recruitment process. This includes considering reasonable adjustments for people who have a disability and/or who are neuro-divergent.

We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.

Your application is your opportunity to demonstrate how you meet the requirements of the role. While we appreciate you may have had some support with your application (for example, using AI technology or guidance from a trusted individual), it’s important all the information you provide in it reflects your own knowledge, skills and experience and we trust that you apply on that basis.

If you’re applying for this role on a secondment basis, please get agreement from your current line manager before you apply.

We don’t accept applications via recruitment agencies, and we cannot offer visa sponsorship for any vacancies.

To comply with the HM Government Functional Standard GovS 007, and specifically the Personnel Security Standards 2024, individuals employed or contracted by NHS England may be required to undergo a Baseline Personnel Security Standards check, dependent on the role.

NHS Business Services Authority is responsible for processing your application; our privacy can be accessed directly on the application page when you select to apply.

If you are appointed to a post, your information will also be transferred into the NHS Electronic Staff Records system.

If you have a query about your application, please contact the recruitment team: [email protected] or 0300 330 1369.

NHS England