CAMHS Service Manager (N&S OPD)

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

If the answer is yes, an exciting opportunity has arisen for a Service Manager within the CAMHS National & Specialist Outpatient service. The post is part-time 22.5 hours per week, Wednesday, Thursday and Friday.

You will need to be flexible and adaptable to provide leadership, management, advice and guidance to staff within the service.

The postholder will manage agreed business and performance management systems across the service, whilst taking responsibility for ensuring service access and delivery is efficient, effective, evidence-based, needs led as well as service user and carer focused.

The role requires strong compassionate leadership, working closely with staff, young people, parents and carers.

• The Service Manager will be responsible for the overall management of a range of CAMHS National & Specialist Outpatient Tier 4 services within the SLAM mental health services for children, young people and their families.
• Manage the effective and efficient delivery of services within the resources available whilst maintaining the quality-of-service provision.
• Working closely with colleagues within the service to ensure excellent clinical, operational, performance and financial outcomes.
• Lead a management team of senior clinical staff responsible for the modernisation programme of CAMHS provided by SLAM in accordance with NHS national plans, priorities and targets, as well as the development of strategic and local delivery plans.
• Report, through the CAMHS Director and Deputy Director, ICB, Provider Collaborative, NHSE and other commissioners on financial matters.
• To role model and encourage positive working relationships across the Directorate, the Institute of Psychiatry and Kings Maudsley Partnership.
• To support education, training, teaching and research within the service.

Working for our organisation

Flexible Working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Wednesday, Thursday and Friday in the timeframes from 9.00am to 5.00pm. This may include working early mornings, evenings or Saturdays as part of the core working hours/working pattern for this post

Maudsley Hospital (headquarters)

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin Park and the vibrant high street that offers great shopping opportunities and with a wide range of restaurants.

Detailed job description and main responsibilities

• Strategic Management / Service Development
• Performance and Financial Management
• People Management
• Management of Communication and Information
• Clinical Service Responsibility

There is an expectation that some contracted hours will be worked outside of normal office hours where the demands of the service make this necessary.

Person specification

Qualifications

• Masters level education in management DMS, CMS, MBA or equivalent relevant experience in health or social services

• Project Management qualification.
• Management qualification, management training course completion or significant management experience

Experience

• Senior operational management of clinical teams in health or social care services.
• Planning and implementing service developments and change within a clinical/care setting.
• Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level.
• Experience of performance management of service delivery, staff and processes to ensure local and national targets are consistently achieved.
• Experience of change management and workforce redesign.

Understanding and Knowledge

• Understanding the principles relating to contractual arrangements / Service Level Agreements (SLAs) with commissioners.

Skills and Abilities

• Financial management, procurement and budget planning abilities.
• Capacity to plan strategically and to direct service developments through clear action plans.
• Skills in prioritising work to meet multiple and simultaneous internal and external deadlines.
• Skills in performance, financial and HR management.

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe’