Operations Co-Ordinator
Location: Clydebank, office based.
Hours: Monday - Thursday, working 8am-5pm and Fridays 8am-12pm
About the Role
We are working with a large private sector company looking to add a dynamic Operations Co-Ordinator to their team. In this role, you will be at the forefront of customer interactions, ensuring a seamless process from enquiry to delivery. You'll have the opportunity to make a significant impact by coordinating sales orders, preparing export shipments, and maintaining high standards of customer satisfaction.
Principal Tasks- Prepare and Send Quotations: Respond to customer enquiries with accurate quotation
- Negotiate and Close Sales: Collaborate with customers to negotiate delivery times, close sales, and process orders.
- Sales Order Processing: Input, acknowledge, maintain, and invoice sales orders, ensuring timely and accurate delivery.
- Liaise with Internal Teams: Work closely with Sales Operations Planners and other departments to coordinate orders.
- Prepare Export Shipments: Manage export shipments, liaise with carriers, and complete necessary transport documents.
- Customer Query Resolution: Address and resolve customer queries and complaints professionally.
- Sales Administration Support: Assist Sales Operations Planners with various administrative tasks.
- Additional Sales Operations: Support other sales operations functions as needed.
- Sales Experience: Previous experience as a sales co-ordinator is preferred.
- Microsoft Office Proficiency: Competent in Microsoft Excel, Outlook, and Word.
- Customer Focused: Strong written and verbal communication skills, with a customer-centric approach.
- Multi-tasking Ability: Capable of managing multiple tasks while maintaining high service standards.
- Product Knowledge: Understanding of product specifications and contractual terms and conditions.
- Deadline Oriented: Ability to meet deadlines and prioritise workload effectively.
- Pricing Skills: Ability to determine and utilise manual/computer price levels within specified parameters.
Essential Requirements
Educational Qualifications: Higher Grade English, Nat 5 Maths (HNC in a business-related subject is an advantage).Microsoft Office Skills: Intermediate level proficiency in Excel, Outlook, and Word.
Language Skills: Proficiency in French, German, or Russian is a plus.
Strong Administration Skills: Demonstrated ability in administrative tasks.
What's in it for you ?- This role comes with a salary of £25,335 and a flexible approach to working hours.
- Other benefits include attendance bonus and life insurance.
- Free on site car parking available.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4651640 - Jodie Monghan