Customer Solutions Coordinator x2
What's involved with this role:
Ref number: CLA 0009 9F02 / 1
Hybrid working
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Basic DBS disclosure required
Skills & Experience:
An understanding of social housing and the role of Housing Associations.An understanding of leasehold ownership and freeholder responsibilities.
CRM experience with the ability to understand dashboards.
Experience of working in a fast-paced environment and meeting challenging targets.
Problem solving skills with a proven track record of delivering positive outcomes for customers.
Desirable:
Customer Service qualifications.Experience of working directly with the Housing Ombudsman Service, Regulator of Social Housing and understands the regulatory frameworks.
What's involved with this role: You’ll work as part of a dedicated complaints resource to ensure appropriate resolutions are provided for customers. You’ll be responsible for investigating complaints and member’s enquiries providing timely responses that offer full explanation and wherever possible, resolution for customers.Excellent communication skills & organisational skills would be ideal.
Key Responsibilities:
Coordinate case work by liaising with staff across and external parties, including Customers, Surveyors, Solicitors, Local Authorities, Councillors and MPs.Collate all necessary information to facilitate decisions, deliver a full and accurate response in line with our policy and procedures.
Liaise with all Customers (Internally and External) ensuring they are regularly kept informed, expectations are managed and full responses are timely.
Record and update all relevant information during the management of your casework.
Manage your casework to ensure all your performance targets are achieved or exceeded in line with the customer solutions strategic goals and values.
Positively participate in 1:1’s / Meetings demonstrating appropriate behaviours and suggesting ideas.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms.We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.We will, however, be very happy to receive future applications from you for other roles.
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Job Ref: CLA 0009 9F02 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.