[ref. s1864001] Part Time - Customer Service Advisor

Hourly Rate: £12.58 per hour

We are looking for enthusiastic and customer-focused Call Handlers to join our team in Belfast. This is a part-time, on-site position, offering a competitive hourly rate of £12.58. The role involves managing high volumes of calls, with flexible shifts scheduled across the week, including evenings and weekends.

Key Responsibilities:

• Handle a high volume of inbound and outbound calls professionally and efficiently.
• Provide accurate information and support to customers.
• Address customer queries, resolve issues, and escalate when necessary.
• Maintain detailed and accurate records of all customer interactions.
• Adhere to company policies and procedures.
• Work collaboratively with team members to meet performance targets.

Requirements:

• Previous experience in a customer service or call handling role is desirable.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle challenging situations calmly.
• Strong attention to detail and organisational skills.
• Flexibility to work shifts, including evenings, weekends, and bank holidays.
• Must pass a DBS (Disclosure and Barring Service) check.

Benefits:

• Competitive hourly rate of £12.58.
• Ongoing temporary assignment with potential for long-term opportunities.
• Comprehensive training and support provided.
• Friendly and supportive work environment.