Customer Service Advisor (Night Shift)
This position is permanent, full time and based in our Bangor (Northern Ireland) office.
Starting salary of £25,740 (£13.20 per hour).
Our internal progression program 'Send My Bag - Levels' is designed to encourage you to build your knowledge and become an invaluable part of our team. Our aim is for you to achieve Level 3 by the end of year three. Each Level comes with salary progression, with Level 3 achieving £30,250.
The position currently available is: Mon - Fri, Midnight - 8am (midnight Sunday, finishing 8am Friday).
Your contract will be for 37.5 hours per week, consisting of 5 x 8hr shifts including a 45 minute break.
Our target training start date (subject to change) is Monday 7th October. Training will take place Mon - Fri, 9 - 5 for c. 4 - 6 weeks.
As part of our ongoing expansion we are also recruiting for other shifts, please see our other adverts for more information.
Requirements
With over 100,000 reviews averaging 4.7 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service.
A typical day will require you to speak with our customers and courier partners via phone, respond to emails and handle live chat enquiries. As you progress in your role you will be given additional tasks and training.
As a technology-based business, our customer service team consists of less than 50 colleagues. We are a business where you will help and support our customers globally, whilst knowing everyone you work with.
Successful candidates will be able to demonstrate the following:
- A professional yet friendly and engaging way with customers.
- The ability to construct well-written emails and live chat responses in good time.
- An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
- The ability to think on their feet and remain calm under pressure – (this is not a script reading role, problem solving will be necessary).
GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred.
Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this.
As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.
Equality Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.
Benefits
Salary Progression
While public sector pay freezes have seen many peoples' wages stand still, over the last 36 months our base wage has risen by 30%. Someone who joined us in 2020 and who is now a Level 3 will have secured a 3 year salary increase of 53%.
Health and Well being
Benenden Private Healthcare
Including;- 24/7 GP Helpline
- 24/7 Mental Health Helpline
- Medical Diagnostics
- Medical Treatment
- Physiotherapy
- & much more
Please visit Benenden directly for more information.
Free Annual Eye Test
Working Environment
On site car parking with FREE electric car charging
Our new Bangor office is built and equipped for purpose; from state of the art sound dampening, to multi-point adjustable chairs and free tea & coffee only a few feet from any desk:
Nights Out & Sponsorships
In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges.
As sponsors of Ulster Rugby, Belfast Giants, Bangor FC and the Northern Ireland Senior Men's and Women's football teams, there are also opportunities throughout the year to claim tickets to local sporting fixtures.