Receptionist - Urgent Treatment Centre
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Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
Colchester's Urgent Treatment Centre is located at the front of Colchester Hospital and manages patients that need both Urgent and Emergency care. The UTC see, treat and discharge patients or stream patients to the most suitable service dependant on their needs, including ED.The UTC is open 7am to midnight, 7 days a week, but have Reception cover 24 hours a day. We treat both walk-in and ambulatory patients whose injuries or illnesses are not so serious as to need full emergency department care.
We are looking for an experienced receptionist to join the service to work as part of a team providing an efficient and effective reception service 24/7 to patients and visitors attending the Urgent Treatment Centre. The reception team also assist the Emergency Department team and will be expected to cover the ED Major reception as and when needed.
You will be confident in dealing with issues of confidentiality and able to provide a high level of customer care, ensuring patients details are accurately recorded and the relevant documentation generated to support safe patient care. This position is instrumental in creating a good ‘first impression’ of both the Trust and the Department.
We have set shifts available, mainly Thursday, Friday, Saturday and Sunday. The shifts are 0700-1500, 1500-2300 and 2300-0700. These may be subject to change.
This is a fixed term or secondment position until 31st December 2025. Internal candidates will be offered a secondment position only.
Main duties of the job- Booking in patients to both the UTC and ED, using SystmOne and Careflow
- Recording accurate and precise data on to a Patients record.
- First Point of contact for patients, both face to face and via telephone
- Directing or accompanying relatives looking for patients within both ED and UTC
- Answering queries over the phone
- Scanning relevant documentation on to the patients records
- Monitoring the 111 appointment booking system and ensuring Clinical co-ordinator is aware of issues
- Liaising with the clinical staff ensuing patients requests are met
- Good communication Skills
- Cheerful and friendly
- Check and understand patients vital sign
- Any additional Administration tasks on request
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities of this role please see the attached job description and person specification.
Person specification
Qualifications
Essential criteria- Secondary Education English Language Qualification or equivalent qualification
- Any administrative/Office qualifications relevant to the role
Experience
Essential criteria- Able to work under Pressure and as part of a Team
- Excellent IT and Computer Literacy Skills
- Reception/Ward Clerk experience in Primary Care or Hospital based setting
Knowledge
Essential criteria- Understanding of GDPR and maintaining patient confidentiality
- Knowledge of Microsoft and other computer packages and computer literate
- Knowledge and understanding of what a UTC does and the patients that should attend
Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.
Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.
Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.
When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.
Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document
The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.
Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due Home Office eligibility.
In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.