Administration Coordinator/Call Handler - Renal Medicine

Job overview

Renal Medicine are looking to recruit a part time Administration Coordinator, to work alongside the current medical and secretarial team.

We are looking for a motivated and professional individual, who will work as part of the team, providing a high level of administrative support to the clinical and secretarial team. You must possess good communication skills; have the ability to effectively work as part of a team as well as on your own initiative, proven organisational skills, an excellent telephone manner and a strong commitment to personal and professional development.

You will be an integral member of the team, working in a rewarding environment. This key role will involve coordinating of emails and incoming calls to the service and will assist in the day-to-day administration workload.

• Accurate booking of outpatient appointments. Maintaining office filing system, to ensure easy retrieval of all documentation. Co-ordination of ad hoc outpatient clinics.
• Stationery ordering and requisition for the team/department as required.
• Prioritising and actioning of incoming and outgoing mail, including e-mail, faxes, internal and external correspondence with the timely distribution of mail to the relevant place.
• Proactively managing telephone calls, many of which will be of a sensitive nature from patients, GP’s, healthcare professionals, hospital departments and referral centres including PCTs, all of which require a high level of patient confidentiality.
• To carry out general duties such as photocopying, faxing, etc when required. Registration of all referrals for clinics, creation and preparation of notes for clinics where appropriate. Provision of administrative support at clinic as required.
• Undertake continuous professional development, seeking opportunities to enhance skills which can be identified via a personal development plan.
• Provide administrative support to academic clinicians, and Clinical Directors where appropriate to the specialty.
• Providing secretarial cover in the absence of other medical secretaries and other administrative staff to ensure smooth running of office procedures during sickness and staff shortages.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person specification

Qualifications

• Possession of ECDL qualification
• Qualification in medical secretarial studies

Knowledge, Training & Experience

• A good understanding of Microsoft Office and Outlook, audio typing experience (RSA II or equivalent)
• Good all round secretarial knowledge of all office practice and procedures
• Knowledge of medical terminology

• Knowledge of the Trust’s current Information Technology systems (e.g. Medisec, iSOFT, PAS).

Skills & Abilities

• Good written and verbal communication skills
• Ability to work as a team member
• Ability to organise work independently and adapt to changing priorities
• Ability to work under pressure
• Good attention to detail
• Willingness to learn new skills

We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.

If you require any reasonable adjustments to the application process, please contact [email protected]

For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will be only be offered for external non-NHS appointments.

In applying for this post, you give the Trust permission to use your data for recruitment purposes.

Please note that this vacancy may be withdrawn at any time should we receive sufficient applications or if it is filled via the internal redeployment process.

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