Installs & Sales Support Administrator

THE OPPORTUNITY

A great opportunity to join a small team providing excellent, consistent and professional levels of service to our customers and all aspects of the business

• Liaising with wholesalers for setting up customers on electronic ordering.
• Liaising with wholesaler sales personnel and customers regarding new installations and additional requirements
• Liaising with engineers, wholesalers and customers to agree installation dates
• Liaising with Hardware regarding equipment orders
• Generating invoices for equipment sales and new installations
• Use of direct debit software.
• Use of payment software to take card payments and add payments into our database.
• Providing assistance with data input where necessary
• Assist and support the sales team with leads.
• Update CRM on a daily basis, regarding sales leads, logging every conversation and action including updating the sales team.
• Weekly CRM reporting to Manager.
• Liaising and assisting Customer Services on fuel integration sign-up. Assist and liaise with Installation team surrounding fuel sign up.
• Advise customer enquiries on partner services and additional equipment, liaising with Customer Service and Hardware.
• Upselling equipment to existing customers.
• Responding to marketing campaigns with outbound sales calls.
• To explain, promote and sell Local Loyalty to our customers
• Sign-up to delivery of services and equipment for Local Loyalty
• On-line EPoS (ShopMate) demo training

• You have strong educational qualifications
• You have a proven track record in customer service and administration
• Motivated, outgoing, organised individual with a structured reliable approach to both resolving issues and developing solutions
• You are a confident and clear communicator
• You have a strong work ethic able to work on own initiative.
• Open and honest person, comfortable working as part of a team and contributing confidently to discussions relating to tasks and projects.
• Good listening and problem-solving skills, - a logical thinker with the ability to communicate at all levels.
• You understand the Principles of Accounts (Finance)

RDP is also an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that our teams want to be part of. Some examples of this are bank holidays included in addition to 25 days of holiday, bonus schemes, an on-site recreational room and events organised by both RDP and the team.

Ask any member of the team and they’ll tell you how welcoming we are all, and we can’t wait to welcome you to the RDP family and help you grow both professionally and as an individual.

• A competitive salary based on experience and industry benchmarks with yearly salary reviews
• Commission payments for equipment sales.
• Twice yearly bonusses
• A flexible working environment
• 25 days annual leave + Long Service Award of one extra day annual holiday for every 5 years worked
• Life assurance
• Pension scheme (3% employers’ contribution)

At RDP we embrace diversity and equal opportunity, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.