HR, Quality and Compliance Officer

Create clinical staff rotas Create rotas for Medical Students and be first port of call for queries for them Manage all staff leave Hire locum staff where required Line manage and support Care Coordinator Lead Ensure excellent verbal and written communication within practice team including regular staff meetings Take minutes and maintain action log for Practice Meetings Hold regular staff meetings for training and dissemination of crucial information Ensure all staff DBS checks are done and up to date Oversee all induction and training needs for staff including mandatory training Implement appraisals for all clinical and administrative staff apart from doctors Work with Business & Strategic Manager to implement appropriate pay reviews for staff Demonstrate leadership and approachability to all staff Encourage personal staff development and motivation Role model a friendly and happy workplace ensuring the wellbeing of all staff is addressed Build and maintain good working relations with all stakeholders including the ICB, hospital and community agencies, the LMC, the PCN practices, voluntary and private organisations Represent the practice at meetings where required Quality and Compliance Maximise the practices potential to provide high quality patient care Be responsible for the Health and Safety policy and its implementation Oversee building maintenance and equipment including weekly and monthly checks Oversee Infection control by working with Lead Nurse Implement and maintain all required CQC policies Create where needed, and have oversight of all policies and procedures relevant to the smooth running of the practice, liaising with the Care Coordinator Lead to implement and embed them Have oversight of all QoF processes, working with the Senior Clinical Pharmacist to achieve maximum points Monitor and act on patient feedback including directly and from sources such as FFT, GPPS, NHS choices etc Oversea the complaints lead Manage the significant events system Monitor all mandatory training for staff and ensure all staff are kept up to date Work with the Business and Strategic Manager to arrange relevant training and presentations at PLT events Liaise with patient groups and encourage the existence and development of the PPG