[ref. d21248824] Global Mobility Compliance Services Manager

About us

As a leading group of companies, the ECA International Group stands as a global frontrunner in simplifying international global mobility and business travel. Our collective vision is to make a positive impact by delivering exceptional products and services to our prestigious list of large enterprise clients and mid-market high growth brands.

Our global presence across the UK, EU, Hong Kong, Australia, and the US offers our team a world of opportunities, and our commitment to innovation ensures that you will be at the leading edge of your field.

Join us to experience a rewarding career where your potential is celebrated, and your journey to excellence begins.

About the Role

We are seeking a Manager to join our Global Mobility Compliance Services Team. This is a full-time role based in the UK and will require some attendance in our London office, normally 2 days per week.

In addition, they provide tailored compliance services and consultancy to our clients.

Duties of this role will be as follows:

• You will be responsible for maintaining the various Tax, Social Security, Posted Worker and Immigration databases to ensure accuracy of the logic and alerts.
• You will own the release of the social security and posted worker forms.
• Lead the delivery of the SS and PW form service to our clients and new clients.
• Your team of Research consultants will manage, schedule and direct tasks to ensure deadlines are met.
• You will review the team’s weekly work and amend all the Master documents to upload into client sites. Experience working with Excel is required and you should have a good understanding of logical statements and using Boolean logic.
• You will attend meetings with clients at presales, design, and planning stage to understand/develop the client’s business process and rule database. You will manage the execution and delivery in accordance with the client’s go live date.
• You will manage and lead UAT testing as and when required.
• You will coach and train your colleagues.
• Be responsible for monthly 1:1s and performance management.
• Responsible for setting team OKRs to meet company OKRs.
• You will monitor legislative updates and make the necessary modifications/additions to the company’s knowledge database & rule base.
• You will act as the subject matter expert. You will have knowledge and expertise of several countries and have a willingness to further expand your knowledge by researching legislation and policy.
• You will report to Director of Compliance services on a weekly basis to provide updates on all tasks in hand.
• Complete updates and audits to the research database ensuring Quality Assurance (QA) is always met.
• You will assist in the production of data to the highest standards and sometimes within strict deadlines.
• Work in accordance with procedures, identify changes resulting from system or client service amendments and proactively provide feedback on enhancements to procedures and working practices.
• Assist with database issues which require immediate action and liaise with colleagues to assist with the resolution of issues.
• Deal effectively and courteously with all requests
• Ensure documentation and resource material is maintained to the highest standard.
• Attend web broadcast meetings from time to time as required.
• Identify and execute opportunities for process improvement.
• Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work.
• Identify and drive initiatives to create efficient research process.

Requirements

• BA/BS degree or equivalent practical experience.
• 2+ Years of management experience.
• Experience with Social security and posted worker forms.
• Previously worked in a Global mobility role or within an equivalent dept in a professional services firm.
• Knowledge of industry, market, and regulatory changes in immigration.
• Proficient in Excel and good understanding of Boolean logic.
• Ability to work independently in a fast-paced, dynamic environment. Multitasking and managing various projects/tasks simultaneously.
• Ability to establish and maintain relationships and partnerships with clients.
• Excellent interpersonal, teamwork, communication, and organizational skills.
• Strong attention to detail and an ability to retain large amounts of sensitive and confidential information.
• Proven ability to work autonomously.
• Proficient in English.

Benefits

What’s in it for you:

• 💼 Enhanced Stakeholder Pension Contribution
• 🌴 25 days annual leave
• 🏥 Health, Life Insurance + EAP Wellbeing Support
• 💰 Annual Bonus Scheme
• 🎉 Long Service Awards
• 🏋️♀️ ClassPass Membership
• 👶 Enhanced Family Leave
• 📚 Up to £1,000 per year for personal development & training
• 🚆 Season Ticket Loan
• 🏠 Flexible/hybrid Work Environment
• 🚲 Cycle to Work Scheme
• 👓 Free Eye Test

Our Team and Culture

We are a super friendly team that thrives on collaboration and supporting each other. We cultivate an environment where everyone feels valued and empowered to contribute their best work, helping us to realise our ambitious growth goals and mission.

We live our Values of Integrity, Respect, Ambition and Innovation and this shows up loud and proud in everything we do.

Our hybrid working structure includes spending around two days a week at our Head Office in Holborn, London, in a great space filled with creativity, where we come together to collaborate and learn from each other.

Need a change of scenery? Our breakout areas have comfortable seating and cool décor where you can work in your own space. Not to mention, being in the hub of the West End, we’re surrounded by many cafes and restaurants and are just a hop, skip, and a jump from the tube.