Complex Care Case Manager (Mental Health)
The Complex Care Case manager will support the development of and oversee the implementation of care plans for individual care packages. Providing regular updates to Head of Continuing Care. Manage High cost complex care packages to reduce unnecessary expenditure where evident ensuring that care delivery is appropriate and proportionate to the identified needs of the individual ensuring the best use of resources The post holder will offer clinical advice around complex packages of care and be an integral part of monitoring the quality of service provision.
The post holder will ensure that they and the team adhere at all times to the relevant National Framework and guidance, NMC Code of Professional Conduct and work within established policies, procedures, protocols and systems ensuring quality standards and performance Make referrals to various services and coordinate the different referrals ensuring that referrals have been picked up an acted upon.Ensure that care settings are of a high standard of quality linking into partner organisations to triangulate information where quality issues have been identified. Report all safeguarding concerns to the appropriate organisations and support investigations as required.
Advise the ICB on future/ potential development areas, gaps in service or risks. Be aware of national requirements around MCA and MHA ensuring that care plans and service providers meet the requirements within these legal frameworks. Monitor and evaluate placement providers, reporting any issues to thewider ICB and other relevant professionals and organisations The post holder will support the Lead Nurse to ensure that their workstream is planned and managed effectively and take the lead in assisting in their successful delivery.