Customer Experience Advisor
Tudor Employment Agency are currently recruiting for a Customer Experience Advisor to work for our prestigious client based in Warrington.
Please note: This is a part-time role
Providing a professional and timely response to customer enquiries
Communication via range of channels including phone calls, live chats, text messages, salesforce cases, and email with full adherence to set escalation proceduresGathering and compiling information to ensure all queries are being handled in a timely, efficient manner between call takers and other customer service teams and functions.
Provide rates/quotes, information on proof of collections, assist on invoice enquiries, and any other general queries
Conducting customer reviews for feedback to ensure satisfaction with service
Director complaints, referrals from Service Centres, calls, website, chat, twitter, Facebook are all handled in a professional and effective manner to increase customer satisfaction and improve customer loyalty
Build strong relationships with internal and external customers
Administrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative dutiesSales team support: logging and assigning leads to sales team, contract checks, validating information, assisting with pre-qualification questionnaires
To support the business in achieving targeted growth, through up-selling and cross-sellingThe ideal candidate:
A commitment to providing a great customer experienceExcellent written & verbal communication
Strong interpersonal skills
Attention to detail
Must possess excellent telephone etiquette
Proven ability to work under pressure
Focused and self-motivated
Patient and able to effectively handle conflict situations and provide empathy
Ability to multitask
Computer literacy
Typing 40 w.p.m
Working knowledge of Google Office
Hours of Work: Monday, Tuesday, Wednesday, Thursday & Saturday (Mon – Thurs 4pm – 8pm) (Saturdays 9am – 12pm)
Rate of Pay: £11.44phr
In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEAVEOCUS/40
Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1
For information on all of our roles, please refer to www.tudoremployment.co.uk.
#TeamTudor await your call!