[ref. a35150721] Lettings Officer - Michael Page

About Our Client

Our client is a large organisation within the Property industry, renowned for its commitment to providing high-quality housing services. They take pride in managing a sizable portfolio of residential properties across the country, emphasizing customer satisfaction and sustainable practices.

• To provide a customer focused lettings services ensuring that there is a seamless service is always provided to customers.
• To manage new enquiries via email, face to face, social media and telephone.
• To have a working knowledge of all software and ICT systems within the branch and the wider Regenda group.
• Be flexible and provide customers with a service that meets their needs, be empowered to do the right thing to resolve problems and take ownership of driving customer satisfaction and effective communication.
• To process tenancy applications in line with Redwings policies including reference and affordability, legislative requirements and coordinate move-ins with the residential management team.
• To process payments including deposits and first month's rent in accordance with Redwing policies.
• Work closely with the residential management team to ensure a positive transition from letting to management. Ensure collaborative working relating to scheme performance in relation to rents, void, turn around, and customer feedback at Exit interviews.
• To carry out viewings on available properties, negotiate rent and provide arrange tenancy paperwork.
• To ensure compliance with all relevant lettings and property management related legislations and regulations.
• Work to team and individual targets and contribute to the overall branch performance.
• Assist the lettings Manager with the marketing and letting of all available properties in line with KPI's and income targets.
• To be responsible for generating leads and business generation.
• Registering enquiries and arranging appointments for viewings and market appraisals in line with the office and individual targets and KPI's.

The Successful Applicant

A successful Lettings Officer should have:

• A strong background in property management and lettings.
• Knowledge of property laws and regulations.
• Exceptional customer service skills.
• Ability to handle property management tasks efficiently.
• Good negotiation and communication skills.
• Aptitude for handling conflicts and resolving issues.
• Ability to work in a fast-paced environment and meet deadlines.

• Competitive hourly rate of approximately circa £17ph
• A temporary role with a possibility of extension.
• Opportunity to work in a large organization in the Property industry.
• Dynamic and supportive work environment.
• Exposure to a wide range of property management experiences.

If you are a passionate professional with a background in property lettings and management and are ready to take on a rewarding challenge in Liverpool, we encourage you to apply for this Lettings Officer role today.