Outpatients Clinic Maintenance Administrator | East Kent Hospitals University NHS Foundation Trust

apartmentEast Kent Hospitals NHS Trust placeCanterbury calendar_month01/03/2025

The Outpatient Clinic Maintenance Administrator role is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University Foundation Trust. This post is responsible for organising and maintaining an effective system (paper based and electronic) service using the Patient Administration System (PAS).

A high level of customer service skills for both internal and external staff and patients is paramount. Duties may include contact with front line service users, members of the public and other external stakeholders.

The post holder will be required to work across many IT systems to complete tasks. They will work closely with Care Groups across the Trust to cancel, add, amend clinics as instructed in line with Trust standards. Outpatient Clinic Maintenance Administrators are responsible for actioning requests received and updating/maintaining clinical systems.

Often, they will set up short notice clinics for the next day and speed and accuracy is an essential requirement to allow our Assistant Administrators to ring the patients and book the slots to get the clinic filled and to give the patient as much notice as we can.

This post will involve working shifts between the hours of 8:00am - 18:30pm and weekends on rotation.

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.

We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering front line staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.”

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.

This advert closes on Friday 14 Mar 2025

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Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.

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