Outpatients Clinic Maintenance Administrator
Job overview
The Outpatient Clinic Maintenance Administrator role is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University Foundation Trust. This post is responsible for organising and maintaining an effective system (paper based and electronic) service using the Patient Administration System (PAS).A high level of customer service skills for both internal and external staff and patients is paramount. Duties may include contact with front line service users, members of the public and other external stakeholders.
The post holder will be required to work across many IT systems to complete tasks. They will work closely with Care Groups across the Trust to cancel, add, amend clinics as instructed in line with Trust standards. Outpatient Clinic Maintenance Administrators are responsible for actioning requests received and updating/maintaining clinical systems.Often, they will set up short notice clinics for the next day and speed and accuracy is an essential requirement to allow our Assistant Administrators to ring the patients and book the slots to get the clinic filled and to give the patient as much notice as we can.
This post will involve working shifts between the hours of 8:00am - 18:30pm and weekends on rotation.
Main duties of the job
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.
We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering front line staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.”
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Person specification
Skills
Essential criteria- Understanding of 2WW & 18WW Pathway
- Computer Literature
- Ability to work under pressure and prioritise own workload
- Administrative/Office working experience
- Ability to pay attention to detail and accurate data recording
- Knowledge of PAS and Datix reporting
- Experience of handling inbound and outbound calls
- Experience of managing a team
Personal Attributes
Essential criteria- GCSE A-C English, Maths & ICT
- Experience of working within a team
- Ability to communicate clearly, verbally and non-verbally
- Willingness to help the team
- Previous experience of working within a busy environment.
- Relevant previous NHS experience
Experience
Essential criteria- Ability to effectively communicate with patients, colleagues and all service users, both written and verbally.
- Ability to work effectively in a busy team, adjust to change and motivate others.
- Ability to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
- Knowledge of NHS and minimum of 2 years’ experience of using a Patient Administration System (PAS).
- Working knowledge of Outpatient booking procedures and NHS standards.
Staff and patients from across East Kent Hospitals are the feature of the biggest NHS recruitment drive in its 70 year history. https://www.ekhuft.nhs.uk/patients-and-visitors/work-here/
Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the ‘We are the NHS’ campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed.
There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We’re on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work, there’s never been a better time to join us.To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.
We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.
We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.
We operate a no-smoking policy on all our sites and grounds.
You can search for and apply for roles directly on our website.
If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website.By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.