Technical Support Advisor for Diageo - Thame - Hybrid

Our Client

We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver first-class service to our customers.

• To handle all contacts, including challenging technical calls, to a high standard
• To spend time ‘in the field and office’ with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of ‘bar and cellar’ set-ups
• Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills
• To take part in our Guinness accreditation program to become certified as a product and technical expert
• Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills

Requirements

• Applicants must be aged 18+
• Educated to GCSE/O’Level standard including Maths and English
• Confident telephone manner, including good communication and listening skills
• A genuine passion for delivering outstanding customer/client service
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem solving
• You are very well organized and have excellent interpersonal skills
• You know how to work within a team
• Accurate in data capturing
• Computer literate
• Previous bar experience plus

Benefits

• Contract: Permanent contract (6-month probation period)
• Full-time: (37.5 hours/week)
• Working days/Hours: Rotational shift Mon - Fri 8am - 6pm Weekends and Bank Holidays with time in lieu
• Salary: £24,500 gross per year
• Performance Bonus: Upto£1,000 gross per year
• Hybrid Model: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)
• Life Cover (Communications/advisors 1x Salary)
• Flexible Benefits Platform - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work.
• Company pension
• Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing.
• Give & Gain Scheme - 2 days a year to complete voluntary or Charity work
• Refer a Friend Scheme

• Showcase your talent: Share your CV highlighting achievements and responsibilities.
• Be you: No need for photos, age, marital status, or gender.
• Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you!

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