Customer Service Assistant
Chelmsford City Council is committed to providing excellent waste and recycling services to our community. We are currently seeking a dedicated and enthusiastic Customer Service Assistant to join our team. If you have a passion for helping others and possess the skills necessary to deliver outstanding customer service, we want to hear from you!
The Customer Service Assistant plays a vital role in ensuring that our residents receive the highest level of service. As a member of the customer and business support team, the customer service assistant will be supportive with administrative tasks, including data entry and record keeping, processing payments and handling financial transactions, to ensure smooth operations.
The successful applicant will be responsible for providing a high level of customer service via phone, online, and face to face interactions ensuring that all enquiries and concerns are addressed promptly and professionally. The post holder will be experienced in actively listening to customers to fully understand their needs and issues, demonstrating empathy and patience whilst remaining calm under pressure, especially when dealing with challenging situations and utilising effective conflict resolution skills.
Interviews will take place the week commencing 11th November 2024.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.The Council's Safer Recruitment process contains pre-employment vetting which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.
To view further details for this role including a job description, please click the link on the attachments section.