Customer Service Advisor

About Our Client

Our client is a leading & well-established business within Financial Services. They require a Customer Service Advisor to join their city centre Leeds office and start on the 13th November on a 6 -8 week basis!

Job Description

As a Customer Service Advisor you will:

• Responding to inbound contact from shareholders and their representatives
• Undertaking identification and verification checks on all enquiries
• Escalating queries, complaints, risks and issues promptly
• Accurately recording information in the relevant systems
• Identifying customer needs and responding positively and professionally whilst identifying opportunities for process improvements that will have a positive impact on the customer experience
• Developing and demonstrating expert knowledge and awareness of our products and procedures

The Successful Applicant

To be successful in this role:

• Strong written and verbal communication skills
• A passion for customer service and a desire to resolve queries through to completion
• Experience within the Financial Services industry would be advantageous, as would experience within a Customer Service Contact Centre environment
• Demonstrable experience of working and delivering daily, weekly and monthly targets
• Excellent problem-solving skills, with great attention to detail
• Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time
• An ability to identify your own areas for learning and self-development, whilst taking responsibility for your own performance

Please note you will need able to pass DBS & credit checks before starting the role

What's on Offer

In return, our client can offer:

• 6 - 8 week role
• Hourly rate & weekly pay
• Mon - Fri working patterns
• City centre office location
• No interview required