Administration Officer (Palliative Care)

Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

The Administration Officer will play an integral part in the overall development of an effective Palliative Care service and will provide direct support to the nursing team on the Palliative Care Unit in the provision of a comprehensive administration service.

The role will maintain the Patient Administration System; maintain the ward and record patient outcomes. In addition, the role will also support the MDT Coordinator and Outpatient Coordinator and will do so on a rotational basis in conjunction with the other Administration Officer.

Main duties of the job

Courteously and respectfully manage patients, relatives and carers who may exhibit stress and anxiety, reporting to the Sister/Nurse in Charge any issues which may be unsafe, unclear or cause concern.

Respond to telephone and face-to-face enquiries from staff, patients, relatives and carers in a professional and pleasant manner, providing information, directing and prioritising queries as appropriate.

To be responsible for the quality of data recorded. The data should be accurate and recorded in a timely manner, kept up to date and appropriately stored. Assistant with patient flow where appropriate and under the advice of the nurse in charge.

Maintain confidentiality and information security at all times in accordance with department, trust and national policies / guidelines, ensuring any cases of non-compliance are reported using the appropriate Trust process.

Proactively, meaningfully and consistently demonstrate PROUD / the Trust/’s values and behaviours in your everyday practice, decision making and interactions with patients and colleagues.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Education and Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience

• NVQ Level II in Business Administration / Customer Service / IT

Further Training

• Knowledge of / experience of using information and/or customer service systems
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word

• Previous experience of Patient EPR System
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Experience

• Experience of working within an office environment
• Experience of working in a public facing role

• Relevant experience within the NHS

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.

If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook.