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apartmentGretna Green Ltd placeGretna calendar_month11/10/2024

Food and Beverage Hotel Colleagues - £12 per hour for 18+ (Seasonal and Permanent Opportunities available)

Gretna Green Ltd

At Gretna Green Ltd, you’ll be part of a company with over a century of history and a bright future ahead. Working here means joining a close-knit team where your contributions truly matter, in a place where tradition blends with innovation. Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages.
Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
As a Food and Beverage Assistant at Gretna Green Ltd, you'll be an essential part of delivering unforgettable guest experiences across our award-winning restaurants, bars, and event spaces. This role is more than just supporting day-to-day operations; you'll bring energy, creativity, and a personal touch to every interaction, ensuring each meal leaves a lasting impression.
You'll work closely with the team, assisting with service, helping to craft memorable dining moments, and contributing to a warm, welcoming atmosphere. Every day will be different as you adapt to the fast-paced environment, engage with guests, and tackle challenges with enthusiasm.
If you're ready to be part of a company that balances rich tradition with innovation, this is the perfect opportunity to grow!
Main Responsibilities

To greet and serve customers efficiently and politely in an engaging manner
To take customers’ orders and have a sound knowledge of the menu choices
To have sound knowledge of allergens and range of dietary requirements
To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meals
To set up tables and function rooms in a timely and efficient manner
To clear and clean tables according to the guidelines
To receive payment from customers using the Till and Streamline for debit and credit cards
Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist
To comply with all company policies, procedures and legislation

Required Skills include:

Previous experience in the hotel trade, restaurant, or similar environment desired, but not essential as training will be provided
Ability to deliver consistent high level customer service especially under pressure
Outstanding customer care skills
Ability to work under pressure
Attention to detail
Excellent communication skills
Work well individually as well as in a team
Commercial awareness and drive for increasing sales through upselling food and beverage items

Benefits and Remuneration
Location: Gretna Green – on-site
Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
Rate of pay: Colleagues rate of pay for 18 + is £12.00 per hour; For 16 -18 year old colleagues the rate is over National Living Wage

Hours: Full time and Part time roles available. Shift times can vary from early to late shifts

Additional benefits
o Exclusive colleague discounts in our hotels and retail outlets
o One free night’s stay in hotels, subject to availability
o An additional day off for your birthday
o Free lunch provided
o Pension
o Training and development through our ‘Great Place to Work’ scheme
Job Types: Full-time, Part-time

Benefits:

Additional leave
Company pension
Discounted or free food
Free parking
Gym membership
On-site parking

Shift:

Day shift

Work days:

Monday to Friday
Weekend availability
Weekends only

Ability to commute/relocate:

Gretna, DG16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

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