Receptionist/Clerical Assistant | University Hospitals of Derby and Burton NHS Foundation Trust
An exciting opportunity has arisen for a band 2Receptionist/Clerical Assistant Audiologyto join our Audiology administration team. We provide a service of high standards and our patients are our priority.
This is a part time permanent contract, (16 Hours).
As the first point of contact for our patients, you must be enthusiastic, possess excellent interpersonal, organisation and communication skills, demonstrate a clear telephone manner and be highly motivated. Essential qualities needed are strong organisational skills with the ability to multitask, and support other members of the team when required to do so.
Applicants should demonstrate previous experience of working within a customer/patient orientated environment and should have experience using IT systems.
Following a period of training, you will be expected to input data through our Meditech and Auditbase (Audiology patient management) IT systems.
Your main duties will include covering the reception desk and busy back office. This will include greeting patients and booking them onto clinics, registering them on (Auditbase) and managing patient appointments either by telephone or in person.
It is desirable that you have previous experience of working with the general public in a reception/office environment dealing with high volumes on calls on daily basis.
Closing date of applications: 7 October 2024Interview date: 21 October 2024
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
- We see on average 4810 OP appointments a day.
- We are the 4thbusiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
This advert closes on Monday 7 Oct 2024