Office Administrator

Excellent opportunity for an Office Administrator to join an established company based in Manchester

Basic Salary: £24,000 + on target monthly team performance bonus

Location - Salford, Media City - M50

Want a varied role and join a truly unique industry? If so, look no further - this is a business-to-business customer relationship role working across multiple vertical markets which involves greeting customers, handling incoming enquiries, working with customers to help define their requirements, assisting the sales and operations teams with administrative duties together with some finance and data responsibilities.

• Do you want to join a small, perfectly formed team who has been trading successfully and serving the local Manchester market for over 15 years?
• Do you have an eye for what looks good? Do you want to join a creative industry and help bring new ideas and solutions to life?
• Do you enjoy collaborating and sharing ideas, playing your part in turning a GOOD idea into a GREAT idea?
• Do you have an eye for detail, a good communicator who has a passion for Customer Service?

If this sounds like you, please read on…

This is an excellent opportunity to join a small, growing company with an excellent reputation with a fantastic team culture who offer a wide range of benefits and excellent coaching/training and mentorship to help you achieve your goals.

If you are looking to develop your career and join a company where you would have the opportunity to make a difference, this could be the perfect role for you.

• First point of contact for all incoming enquiries (phone, center email, walk ins etc.) and where necessary, directing the enquirer to the most appropriate team member.
• Process/action all incoming mail (letter/email) and where necessary pass to most appropriate team member ensuring confidentiality at all times.
• Assist the sales team as needed (i.e. contacting customers, prospects, suppliers) confirming jobs available for pickup, managing Work In Progress reporting, labelling, mailing marketing materials, managing the preferred courier contract and ensuring all documentation is updated. Contacting suppliers for product pricing, estimate follow up and customer service needs. Managing customer expectations by keeping them updated at each stage of their order.
• Managing store account customers, producing estimates and ensuring follow up as and when required.
• Assist accounting by reviewing aged debt reports and customer follow up to ensure payment within agreed terms flagging any outstanding debt with management.
• Order and manage office supplies ensuring departmental needs are met at all times including postage meter, copier consumables etc.
• Own and maintain the centers Sales Leads log ensuring regular updates and appropriate follow up.
• Own and maintain center data and database quality control ensuring all records have appropriate and accurate contact information etc.
• Maintain relationships with suppliers and contractors monitoring and scheduling audits/surveys/maintenance (Waste Management, Security Systems, Fire Risks, Electrical Testing etc.)
• Monitoring and Audit of Subcontractor compliance documentation and certifications reporting any issues/risk to Management.
• Maintain center appearance to a high standard ensuring customer facing areas are clean, organised and promote a professional appearance.

• Happy to work from our center in Manchester/Media City. This is an office-based role
• Advanced Customer Service experience/skills
• Consultative approach when working with customers & prospects
• Methodical with the ability to manage several tasks simultaneously
• Communication, organisation and planning skills
• Self-motivated and uses own initiative
• Used to working in a small, dynamic team - a team player who is passionate about building and maintaining relationships with team members/prospects/customers
• Flexible and persistent
• Ability to meet deadline
• Competent with IT systems including CRM systems (Salesforce/HubSpot or similar), excel, word, powerpoint, POS systems etc.
• Experience using Xero accounting software is desired but not essential as the successful candidate will be dealing with incoming invoices, monitoring incoming payments and scheduling payments.'

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.