Customer Service

Salary: £23,700 (Post probation)

Introduction

With a strong presence in our industry, we maintain a family company feel and deeply value our people. I am looking for hardworking, reliable individuals who are self-motivated, confident and enjoy working in a busy environment. This is an ideal opportunity for someone looking to develop their experience.

About You

You have a strong focus on customer care, aiming to deliver the right outcomes and ensure a positive customer experience.

• Resolving customer enquiries via telephone and email within agreed targets
• Recording and maintaining accurate customer data
• Resolving billing-related queries
• Managing relationships with letting agents, landlords, and tenants
• Managing customer data

• Customer service experience
• An excellent telephone manner and the ability to build customer relationships through listening and negotiation
• Excellent communication skills, numeracy, and articulation
• Good time management skills, with the ability to prioritise and work well under pressure
• The ability to work on their own initiative with attention to detail while being part of a larger team
• Strong IT skills, including Microsoft Word and Excel

• Minimum of GCSE (or equivalent) in Mathematics and English

• Starting salary of £22,500, increasing to £23,700 after two years of service
• Scheduled pay rise in April
• £500 non-consolidated payment for passing probation (3 months probation)
• 21 days of annual leave plus statutory bank holidays, increasing by 1 day every 2 years up to 25 days
• Standard contributory pension with People’s Pension (employer and employee contribution)
• Annual pay review in April
• Modern office environment with great transportation links and local parking
• Vibrant local shops and amenities
• Onsite staff facilities with complimentary tea and coffee
• Company social events
• Free breakfasts on payday Friday

If you are a motivated individual looking to grow your career in a supportive and dynamic environment, please apply today. If you would wish to hear more about the business, or the opportunity; contact Craig Kennerdale directly.