[ref. q00934700] Cruise Customer Service Consultant
Manchester
Hugely successful Online Travel Agency specialising in Cruise is expanding due continued success and demand. If you have previous travel industry experience and prefer Aftersales and Customer Service, this is the perfect homebased opportunity for you!
This is a varied role, incorporating cancellations, amendments, upselling and resolving any customer queries. No late evening shifts! If you are a Travel Consultant looking to move away from sales or already work with aftersales or customer service in travel, this could be your perfect role!
This is a varied role, incorporating cancellations, amendments, upselling and resolving any customer queries. No late evening shifts! If you are a Travel Consultant looking to move away from sales or already work with aftersales or customer service in travel, this could be your perfect role!
Fully remote!
JOB DESCRIPTION:
- Taking calls and enquires from customers who have booked holidays
- Offer excellent customer service and resolve queries
- Managing all cancellations, amendments and special requests post-booking
- Selling ancillary products and add-ons to bookings
- Supporting and working with the admin & sales department
- Ensuring quality and accuracy of ticketing and invoicing
- Deal effectively with complaints, resolving the customers query
- Opportunities to upsell and earn commission in the region of £300 per month
EXPERIENCE REQUIRED:
Ideally you will have previous experience of working in a post-booking department of a travel company, or you will have previous experience in a Travel Agency, Tour Operator, or Cruise company and be keen to move away from sales and into service!You will need experience or have used Cruise/Travel systems like Isell and Polar.
THE PACKAGE:
You will be offered an excellent basic salary of up to £24,500k plus additional benefits, travel discounts and additional bonuses for up selling! 40 hours per week and shifts between: Monday - Friday working 0830-1900 Mon-Fri, Sat/Sun 9-6 on a rota basis.(Weekends worked on a rota basis - 2 weekend days a month)
INTERESTED?
Please follow the instructions to apply and send your CV! For any questions, please call or
Page PersonnelManchester
About Our Client
Our client is a leading financial services business with a strong presence in the UK market. With a team of over 1000 employees, they are committed to delivering high-quality products and services to their customers.
The company...
Manchester
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth...
NatWest GroupManchester
Join us as a Customer Service Associate in Private Banking
• If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role
• You’ll be building rapport and trust with our...