Ward Clerk - Clinical Decisions Unit

Stockport NHS Foundation Trust

In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.

Greater Manchester Continuous Service Commitment

If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.

Our Values:

We Care

About each other

Our patients and their families

The communities we serve

The environment

We support them and deliver on their promises

We Respect

Each other

Our patients and their families

Our partners

We are kind and helpful, and we expect the same in return

We Listen to

Each other

Our patients and their families

Our partners

We act and learn from what we hear

Job overview

To undertake a range of duties, both administrative and reception, assisting and supporting staff within the unit and to help maintain the efficient running of the unit.

For all staff, it is about learning from what has worked well as well as what has not, being open to change and improvement and working in smarter and more focused ways to improve our services. The Trust encourages and provides opportunities for staff at all levels to engage in the Trust's approach to quality through quality improvement projects, clinical audit, innovation and quality assurance

• Responsible for collection of notes for the clinic, filing all relevant results in patient records, tracking and returning notes.
• Greeting patients and visitors to the unit.
• Reception duties whereby all relevant paperwork is compiled and notes are attended to.
• Answer the telephone and take and record messages whilst adhering to the telephone standard applicable throughout the Trust and alert the nurse in charge to any action required.
• Provide clerical support to the Unit Manager and Dr’s in relation to filing, emailing, faxing and obtaining patient records and results as appropriate.
• Responsible for the ordering and collection of stationery and ensuring all appropriate documents, Patient Information Leaflets and general items required are well stocked and readily available.
• Inputting data onto relevant databases
• Assist with the paper results on a daily basis by checking for appointments, filing and issuing letters to the patient as instructed.
• Provide holiday and sickness cover for other clerical staff as required
• Organising appropriate transfers or patient transport.
• Undertake administrative tasks specific to the Clinical Decisions Unit.

Working for our organisation

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance – for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union– for local financial advice

• Responsible for collection of notes for the clinic, filing all relevant results in patient records, tracking and returning notes.
• Greeting patients and visitors to the unit.
• Reception duties whereby all relevant paperwork is compiled and notes are attended to.
• Answer the telephone and take and record messages whilst adhering to the telephone standard applicable throughout the Trust and alert the nurse in charge to any action required.
• Provide clerical support to the Unit Manager and Dr’s in relation to filing, emailing, faxing and obtaining patient records and results as appropriate.
• Responsible for the ordering and collection of stationery and ensuring all appropriate documents, Patient Information Leaflets and general items required are well stocked and readily available.
• Inputting data onto relevant databases
• Assist with the paper results on a daily basis by checking for appointments, filing and issuing letters to the patient as instructed.
• Provide holiday and sickness cover for other clerical staff as required
• Organising appropriate transfers or patient transport.
• Undertake administrative tasks specific to the Clinical Decisions Unit.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

• If successful this vacancy will require an enhanced DBS check at a cost of £45.50. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person specification

Knowledge

• Knowledge of NHS policies and procedures
• Patient administration System

Experience

• Experience of working in an administrative environment
• Experience working ‘face to face’ with the general public as part of a team

• Previous NHS Experience

Skills

• Proficient user of IT including Microsoft
• Excellent communication skills at all levels

Education & Qualifications

• ECDL or equivalent IT skills

Applicants are encouraged to read the documents attached to this vacancy before applying, including the job description and person specification and the information for applicants which includes useful information to assist you in completing your application.

From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.

Please also note that Stockport NHS Foundation Trust are unable to refund Interview expenses or re-location costs.

Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.