Senior Business Systems Support Analyst - Acturis Platform
Milton Keynes
Senior Business Systems Support Analyst - Acturis
Hybrid Working - 1 Day Per Week in Milton Keynes
We're looking for an experienced Senior Business Systems Support Analyst to play a vital role in supporting Acturis and other core insurance systems. This role is a key SME position, offering 2nd line support, driving improvements, and mentoring others within the team.
Key Responsibilities- Deliver management information to senior leadership.
- Provide key support for projects leveraging Acturis as a core back-office system.
- Assess Acturis system updates and coordinate related tasks with the Applications Manager.
- Translate technical upgrades into user-friendly guides and deliver training to Super Users.
- Maintain accurate system configuration records.
- Analyse and improve current business processes, identifying opportunities for automation and workflow enhancements.
- Gather feedback and enhancement suggestions from users and liaise with Acturis.
- Share best practices, tips, and guidance with Super Users.
- Create and execute test scripts to support UAT for new features or documentation.
- Deliver responsive 2nd line support through the internal Acturis helpdesk.
- Maintain the helpdesk log, ensuring timely resolution and proper escalation of issues.
- Identify and address recurring issues, training gaps, or system improvement needs.
- Support the document templates team as needed.
- Provide mentorship to junior team members in Acturis.
- Minimum of 5 years' experience supporting Acturis (essential).
- Background in a similar support or systems administration role preferred.
- Strong knowledge of the insurance sector and how the business operates
- Awareness of regulatory frameworks (e.g. GDPR, FCA, TCF) is a plus.
- Previous experience in insurance or financial services is ideal.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- High attention to detail and accuracy.
- Strong time management and organisational skills.
- Skilled negotiator and confident communicator across all stakeholder levels.
- Proficient in Microsoft Office applications.
- Willingness and ability to mentor and develop colleagues.
Oxford, 31 mi from Milton Keynes
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and analyses.
• Support budgeting and forecasting with accurate data.
Process Improvement:
• Identify and suggest improvements for invoicing processes.
• Document new systems and procedures.
Training & Support:
• Train staff on new financial systems...