Administrator

Job description

• Planning efficient routes for our engineers via Saltires automated planning and scheduling system
• Liaising with Team Leader and Engineering Managers over manpower requirements
• Liaising with customers and clients to make changes to appointments and deal with any email queries
• Dealing with a high volume of telephone calls from customers and clients
• Ensuring appointment letters are sent out within the required timeframes
• Monitoring and reporting on programme progress to client to ensure compliance with client KPIs and compliance for gas / electrical legislation
• Sending reports to clients (daily / weekly)
• Assisting with any other duties required by my Team Leader or Manager
• Ensuring all compliance paperwork is completed and passed to client within agreed timescales

Desirable qualities:

• Excellent organisation skills
• Fast Learner
• Reliable
• Excellent communication skills
• Excellent IT/Excel skills
• Excellent Time Keeping
• Experienced in all aspects of administration
• Excellent at working under pressure and to tight deadlines

You’ll work in a fun, friendly, inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. You’ll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our Customers’ lives.

To learn more about our people, careers and the benefits of working at Saltire, visit our website. You can also learn more about Saltire on our social media channels (Facebook / Twitter / Linked In / Instagram)

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person